Pastoral Care & Outreach**Purpose**
**Trigger Conditions**
2.2. Pastoral care calendar has open slot matching parishioner’s preferred time.
2.3. Request for reschedule/cancellation is received through any supported channel.
2.4. Recurring events or outreach follow-up schedules are due.
**Platform Variants**
3.1. Google Calendar API
- Feature/Setting: Calendar event insert; configure to auto-create events with dynamic slots based on clergy availability.
3.2. Microsoft Outlook Graph API
- Feature/Setting: /calendar/events endpoint, triggers event creation for appointment slot on clergy’s calendar.
3.3. Twilio Programmable SMS
- Feature/Setting: Incoming SMS webhook, auto-parse requests, reply with available times, book slot, and send confirmations.
3.4. Zoom Meetings API
- Feature/Setting: POST /users/{userId}/meetings, auto-create secure video meeting on booking confirmation.
3.5. Calendly API
- Feature/Setting: Event Type scheduling endpoint; creates personalized scheduling links for parishioner appointments.
3.6. SendGrid
- Feature/Setting: Mail Send API; sends appointment confirmations, reminders, and follow-ups via email.
3.7. Slack Incoming Webhooks
- Feature/Setting: Notification posting; announces new appointments or cancellations in private clergy channels.
3.8. Microsoft Teams Graph API
- Feature/Setting: Schedule meeting via API; insert into Teams calendar and send invite.
3.9. Acuity Scheduling API
- Feature/Setting: Appointments endpoint to create, reschedule, and manage parishioner bookings.
3.10. Salesforce Service Cloud
- Feature/Setting: Case creation API; logs each appointment as a case for tracking pastoral outreach.
3.11. HubSpot Meetings API
- Feature/Setting: Book a Meeting endpoint; integrates with clergy’s personal meeting calendar.
3.12. Freshdesk API
- Feature/Setting: Ticket auto-generation for each new or rescheduled counseling request.
3.13. Jotform
- Feature/Setting: Web Form submission triggers webhook, automates intake data mapping to scheduling system.
3.14. Mailgun
- Feature/Setting: API for transactional appointment-related emails and reminders.
3.15. WhatsApp Business Cloud API
- Feature/Setting: Messages API to send, confirm, or update appointment details directly to parishioner.
3.16. Formstack Forms API
- Feature/Setting: Intake form submission triggers offer for available time slots.
3.17. Zapier Webhooks
- Feature/Setting: Multi-channel trigger routing, connects web forms to calendar and messaging APIs.
3.18. Stripe API
- Feature/Setting: PaymentIntent, configuration for processing sliding-scale appointment fees or donations.
3.19. Airtable API
- Feature/Setting: Appointment records storage and automated update triggers for appointment pipeline.
3.20. Typeform Webhooks
- Feature/Setting: Customized intake and counseling request form submission to scheduling workflow.
3.21. Docusign API
- Feature/Setting: eSignature requests for consent or intake forms as part of appointment workflow.
3.22. Office 365 Bookings API
- Feature/Setting: Automated booking of clergy time slots with configurable buffer time.
**Benefits**
4.2. Ensures no double-booking and up-to-date availability.
4.3. Increases accessibility via multiple platforms, fostering inclusivity.
4.4. Integrates reminders to minimize no-shows and use clergy resources efficiently.
4.5. Supports secure, confidential handling of sensitive pastoral care information.
4.6. Enables analytics for pastoral care outreach and impact assessment.
4.7. Streamlines rescheduling/cancellation without staff intervention.
4.8. Supports compliance with safeguarding and consent requirements.