Provision of resources and educational materials

Purpose

1.1. Automate the provision of resources and educational materials to patients, families, and caregivers in hospice and palliative care, automating delivery, updates, and follow-ups to ensure timely information dissemination.
1.2. Automator-driven workflows to distribute guides, FAQs, care instructions, support resources, and multimedia materials via multiple digital channels, reducing manual effort and boosting engagement.
1.3. Automatedly track resource consumption and feedback, automate the update of content and documentation, automate notification of newly available materials, and automate personalized education based on patient profiles.

Trigger Conditions

2.1. Automated patient or caregiver registration in hospice services.
2.2. Automating triggers upon change in care stage or treatment plan.
2.3. Scheduled automation for periodic resource distribution.
2.4. Automated requests submitted by patients, family, or clinical staff.
2.5. Trigger on completion of a previous educational module.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS content drip; configure SMS trigger on enrollment event.
3.2. SendGrid
• Feature/Setting: Automating email resource blasts; set automated campaign on patient group segment update.
3.3. Mailchimp
• Feature/Setting: Automated email journeys; configure tagged patient flows for resource emails.
3.4. DocuSign
• Feature/Setting: Automate document delivery for consent and guides using template dispatch APIs.
3.5. Google Drive
• Feature/Setting: Automator shared folder creation and permission automation upon new patient intake.
3.6. Microsoft SharePoint
• Feature/Setting: Automated document library sharing and access configuration for family members.
3.7. Slack
• Feature/Setting: Automated channel notifications with education links using webhook triggers.
3.8. WhatsApp Business API
• Feature/Setting: Automatedly distribute PDFs or videos to authorized family contacts on care events.
3.9. Zendesk
• Feature/Setting: Automate help desk responses with dynamic knowledge base article linking.
3.10. Salesforce Health Cloud
• Feature/Setting: Automation rule to send resource packs via selected patient journey stage.
3.11. HubSpot
• Feature/Setting: Automate workflow to enroll new families in educational content campaigns.
3.12. Smartsheet
• Feature/Setting: Automated template provisioning for tracking educational module completion.
3.13. Monday.com
• Feature/Setting: Automated board creation with links to custom learning paths.
3.14. Dropbox
• Feature/Setting: Automated folder sharing with patients using upload and invite file endpoints.
3.15. Microsoft Teams
• Feature/Setting: Automator posts learning resources in dedicated family channels.
3.16. Intercom
• Feature/Setting: Automated chat prompts with quick-access resource links for care queries.
3.17. SurveyMonkey
• Feature/Setting: Automated survey dispatch post-resource delivery for feedback automation.
3.18. Calendly
• Feature/Setting: Automated scheduling of educational webinars on resource release.
3.19. Zoom
• Feature/Setting: Automator sends automated invites for virtual learning sessions.
3.20. Power Automate
• Feature/Setting: Sequences multi-platform automated resource dispatch across systems.
3.21. Google Calendar
• Feature/Setting: Automated event creation for education sessions after material push.
3.22. Jotform
• Feature/Setting: Automate content feedback forms; direct responses to care team.

Benefits

4.1. Automatedly enhances consistency and accuracy in materials delivered to families and patients.
4.2. Automates reduction of manual work, minimizing staff time on repetitive education tasks.
4.3. Accelerates resource access, ensuring timely and relevant information distribution.
4.4. Automates follow-up and tracking, improving care quality and compliance.
4.5. Increases patient and family engagement through automation of personalized content delivery.
4.6. Automatedly collects analytics on educational material effectiveness for continuous improvement.