Patient & Appointment ManagementPurpose
1.2. Minimize wait times for critical cases, reducing patient risk and staff resource conflicts.
1.3. Automate data gathering (symptoms, species, time of incident) to inform prioritization.
1.4. Trigger dynamic staff, room, and equipment allocation based on triage scoring.
1.5. Enable real-time communication with pet owners about status, instructions, and ETA.
1.6. Integrate with EHR and calendar for immediate case preparation and tracking.
Trigger Conditions
2.2. Direct clinic walk-in check-in via kiosk or tablet.
2.3. Referral flag from primary vet or animal poison control.
2.4. Mobile app submission of emergency details.
2.5. Alert from IoT-connected animal health monitoring device.
Platform Variants
3.1. Twilio (Programmable Voice & SMS)
- Feature/Setting: SMS/IVR for patient symptom intake; configure Studio Flow with branching logic per keyword (e.g., "seizure," "bleeding").
3.2. SendGrid (Inbound Parse Webhook)
- Feature/Setting: Email form triage intake; parse subject/body to extract urgency descriptors.
3.3. Salesforce Health Cloud (Care Requests API)
- Feature/Setting: Automate new emergency case creation via POST to /careRequests with triage score field.
3.4. Google Dialogflow
- Feature/Setting: Conversational triage intake; use Intent detection for symptom categorization.
3.5. Zapier
- Feature/Setting: Trigger workflow on new Typeform (emergency form) submission; sequence Webhook actions to EHR, Slack, SMS.
3.6. Slack (Incoming Webhooks)
- Feature/Setting: Post high-priority alert to #triage-team channel on emergency flag.
3.7. Google Calendar API
- Feature/Setting: Auto-block time and resources for critical appointment using Events.insert for identified red-alert cases.
3.8. Microsoft Power Automate
- Feature/Setting: Build flow triggered by Outlook email/SMS with “emergency” keyword, then push to appropriate staff calendars.
3.9. Athenahealth API
- Feature/Setting: POST encounter with “emergency” tag to /appointments endpoint.
3.10. HubSpot (Workflows)
- Feature/Setting: Create deal/ticket when emergency inquiry received; auto-assign urgency property.
3.11. Intercom (Inbox & Bots)
- Feature/Setting: Emergency triage bot custom rule—route flagged chats to “ER Nurse” inbox with severity noted.
3.12. Aircall (Webhooks)
- Feature/Setting: Trigger automation from call disposition code “emergency” to alert on-call vet.
3.13. Zoho Desk (Blueprints)
- Feature/Setting: Map urgent inquiries to blueprint for step-by-step prioritized handling.
3.14. Google Forms (App Script Trigger)
- Feature/Setting: Parse and tag form submissions as “emergency,” then notify triage nurse email/webhook.
3.15. PagerDuty (Incidents API)
- Feature/Setting: Create high-urgency incident with POST to /incidents for clinic response coordination.
3.16. iTriage App (Webhook)
- Feature/Setting: User submits triage form; results posted to practice endpoint for analysis.
3.17. DocuSign (Webhook Connect)
- Feature/Setting: Signed digital pre-registration for emergency; webhook triggers case setup in EHR.
3.18. Notion (Database API)
- Feature/Setting: Track real-time emergency visit log—create new page on flagged triage.
3.19. AWS Lambda
- Feature/Setting: Custom function runs on emergency detection to triage, store data, and trigger alerts.
3.20. Monday.com (Automations)
- Feature/Setting: Item created from emergency form triggers workflow to notify all team members and allocate resources.
Benefits
4.2. Reduces human error in triage and resource allocation.
4.3. Guarantees staff and materials are ready before arrival.
4.4. Improves pet owner communication and satisfaction.
4.5. Seamlessly integrates with EHR and ops platforms for holistic case documentation.
4.6. Enables real-time insights for future process and protocol optimization.