Patient Care and Communication AutomationPurpose
1.2. Reduce manual paperwork, eliminate data re-entry, and ensure real-time availability to hospitals, care teams, and billing staff.
1.3. Ensure compliance with healthcare data standards (e.g., HIPAA), maintain complete incident documentation for legal and auditing purposes.
1.4. Support integration with emergency dispatch, electronic health records (EHRs), billing, quality assurance, and state/federal EMS databases.
Trigger Conditions
2.2. Arrival notification at hospital via GPS or mobile app check-in.
2.3. Manual trigger by EMT using a mobile form app.
2.4. Digital signature/witness capture by paramedic on scene.
2.5. Submission of pre-hospital patient handoff form.
Platform Variants (with Feature/Setting and Sample Configuration)
• Trigger: New form submission (MS Forms), Action: Create PDF, Email via Outlook automated flow.
3.2. Salesforce Health Cloud
• Trigger: Patient record update API, Action: Generate and share Care Plan PDF (Process Builder/Flow).
3.3. Google Workspace (Apps Script)
• Trigger: Google Form submit, Action: Merge with template, share via Google Drive API.
3.4. DocuSign
• API: Envelope API, Trigger: Send clinical report for digital signature, auto-email upon sign.
3.5. Epic EHR (App Orchard)
• API: Encounter API, Action: Push ambulance PCRs to EHR via HL7/FHIR.
3.6. Twilio
• Feature: SMS/WhatsApp API, Action: Notify care teams with secure PCR download link.
3.7. Dropbox Business
• API: Files Upload Endpoint, Action: Save report PDF to shared care folder.
3.8. PandaDoc
• API: Document Generation, Embedded Signing, Email API for PCR sharing.
3.9. Slack
• API: Incoming Webhook, Action: Notify EMTs or admin with PCR summary and status.
3.10. AWS Lambda
• Event: HTTP trigger on data upload, Action: Custom script to generate, encrypt, and route PCR.
3.11. Zapier
• Trigger: New row in Google Sheets/database, Action: Generate and email digital PCR using integrated apps.
3.12. Airtable
• API: Automatic Record Create with attachment (PCR PDF), Auto-share via Airtable Automations.
3.13. SendGrid
• API: Email Automation Trigger, Action: Deliver PCR securely to recipient addresses.
3.14. ServiceNow
• Feature: Workflow Automation, Action: Case update triggers report creation/sharing ticket.
3.15. Redox
• API: HL7/FHIR integration and routing for hospital and insurer notifications.
3.16. Freshdesk
• API: Ticket Automations, Attach PCR copy for billing queries.
3.17. Adobe Sign
• API: Automated e-signature workflow for PCR verification/authorizations.
3.18. Box
• API: Upload and collaboration trigger—PCR added to secure client folder with notifications.
3.19. Nintex
• Workflow automation: Document generation and conditional routing based on care level.
3.20. Meditech
• Feature: Interfaceware Integration, Action: Import digital PCR as discrete record via HL7 message.
3.21. Quickbase
• API: Record Automation, attach and distribute PCRs based on user groups and roles.
3.22. Mirth Connect
• Channel configuration: Route digital PCR as HL7 to hospital/EHR endpoints.
3.23. Monday.com
• API: File Attachment to patient workflow item with automated email to stakeholders.
3.24. ShareFile
• API: Secure file delivery and access logging for compliance review.
Benefits
4.2. Ensures regulatory-compliant recordkeeping and full audit trails.
4.3. Enables instant billing, reducing days-sales-outstanding (DSO).
4.4. Protects sensitive patient data through encrypted, access-controlled sharing.
4.5. Delivers digital continuity from ambulance to care team for better patient outcomes.