Follow-up reminders for post-transport patient care

Purpose

1.1. Ensure continuity of patient care by sending timely follow-up reminders to patients post-transport.
1.2. Minimize missed post-transport instructions and improve compliance with ongoing healthcare regimens.
1.3. Notify caregivers or family as required for added support.
1.4. Support collection of post-transport feedback for quality improvements.
1.5. Provide customized reminders based on discharge notes or specific care instructions.

Trigger Conditions

2.1. Completion of ground ambulance patient transport (trip closed in dispatch system).
2.2. Entry or update of patient discharge instructions in EHR.
2.3. Custom time delay after transport (e.g., 24 hours, 72 hours, 1 week).
2.4. Patient/caregiver mobile/email contact available and communication consented.
2.5. Special flag for high-risk patient follow-ups set by care provider.

Platform variants

3.1. Twilio SMS
• Feature/Setting: SMS API; Configure 'SendMessage' endpoint with patient phone, template ID.
3.2. SendGrid
• Feature/Setting: Mail Send API; Configure dynamic templates and recipient lists.
3.3. Salesforce Health Cloud
• Feature/Setting: Process Builder; Trigger on case closure, automate SMS/email task.
3.4. Microsoft Power Automate
• Feature/Setting: Scheduled Cloud Flow; Integrate with EHR and Communication APIs.
3.5. HubSpot
• Feature/Setting: Automated Workflows; Trigger based on patient property changes.
3.6. Zoho CRM
• Feature/Setting: Workflow Rules; Trigger SMS/email via integrated messaging.
3.7. Mailchimp
• Feature/Setting: Customer Journeys; Custom event triggers with post-care templates.
3.8. Zendesk
• Feature/Setting: Automated Ticket Follow-ups; Workflow rule for patient case tickets.
3.9. Google Calendar API
• Feature/Setting: Events API; Generate post-transport follow-up events and reminders.
3.10. Slack
• Feature/Setting: Workflow Builder; Automated DM or channel alert for post-care actions.
3.11. PagerDuty
• Feature/Setting: Incidents API; Schedule incident reminders for outlier follow-ups.
3.12. Intercom
• Feature/Setting: Series Automation; Send in-app or email follow-up reminders.
3.13. ActiveCampaign
• Feature/Setting: Automations; Email or SMS with time-based triggers.
3.14. Kaseya BMS
• Feature/Setting: Automated Email Rules; Triggered on transport completion entries.
3.15. RingCentral
• Feature/Setting: SMS API; Schedule post-transport reminder texts.
3.16. WhatsApp Business API
• Feature/Setting: Message Templates; Automated follow-ups to patient WhatsApp.
3.17. Freshdesk
• Feature/Setting: Time Trigger Automation; Post-case closure tasks.
3.18. Trello
• Feature/Setting: Butler Automation; Card reminders for care teams.
3.19. Meditab IMS
• Feature/Setting: Automated Messaging; Triggered reminders based on care events.
3.20. Epic Systems
• Feature/Setting: MyChart integration; Send automated patient messages post-discharge.

Benefits

4.1. Increases patient compliance and satisfaction by timely engagement.
4.2. Reduces administrative workload for care teams with hands-off automation.
4.3. Enhances safety by ensuring patients receive necessary post-care instructions.
4.4. Supports quality improvement through automated feedback collection.
4.5. Optimizes communication, ensuring no patient is missed for critical follow-up.