Purpose
1. Automate post-discharge feedback and satisfaction survey delivery for psychiatric hospital patients.
2. Automate collection and centralization of patient-reported outcomes, service quality ratings, and actionable comments for care improvement.
3. Automator-driven engagement ensures timely post-discharge follow-up and compliance with accreditation requirements, automating patient relationship management.
4. Enables automated measurement of experience, detection of negative feedback, satisfaction scoring, and targeted follow-up.
Trigger Conditions
1. Patient discharge event logged in EHR or hospital information system automates initiation.
2. Specific diagnoses or treatment programs can automate targeted survey delivery.
3. Scheduled automation based on time-lapse (e.g., 48 hours post-discharge).
4. Manual staff request or automatic workflow based on patient cohort.
Platform Variants
1. Twilio SMS
• Feature/Setting: Use Programmable SMS API; automate survey link/short survey via POST to /Messages endpoint with patient mobile number and content.
2. SendGrid
• Feature/Setting: Use Send Email API; automate personalized email survey invites using dynamic templates via v3/mail/send endpoint.
3. Mailchimp
• Feature/Setting: Automate campaigns with API batchSubscribe and Automations endpoint for post-discharge journeys.
4. Salesforce Health Cloud
• Feature/Setting: Use Process Builder to automate survey triggers on Patient Discharge; integrate with Experience Cloud Surveys.
5. SurveyMonkey
• Feature/Setting: Use Create Collector API and Send Flow API to automate survey distribution when patient record is updated.
6. Microsoft Power Automate
• Feature/Setting: Automate survey flows with Microsoft Forms and Power Automate trigger on patient discharge event.
7. Google Forms with Apps Script
• Feature/Setting: Automate email dispatch using Google Apps Script's MailApp.sendEmail function with unique survey URLs.
8. Qualtrics
• Feature/Setting: Automate mail triggers via API with automated XM Directory contact event.
9. Zoho Survey
• Feature/Setting: Automate via Zoho Survey API - create and send surveys based on patient records change event.
10. HubSpot
• Feature/Setting: Use Workflows and Email API to automate post-discharge survey emails; trigger by list segment update.
11. Intercom
• Feature/Setting: Automate surveys via outbound messages using REST API after contact tag update.
12. Slack
• Feature/Setting: Automate survey reminders in Slack care team channels via incoming webhook when discharge is logged.
13. Typeform
• Feature/Setting: Use Typeform Responses API to automate pre-filled unique survey links upon patient event.
14. Zendesk
• Feature/Setting: Automate CSAT survey delivery with Triggers/Automations API on ticket solvers for discharge tickets.
15. ActiveCampaign
• Feature/Setting: Automate campaigns via Automation Workflow on patient segment update; use /api/3/contactEmails endpoint.
16. Medallia
• Feature/Setting: Automate surveys using Feedback API event when post-discharge detected from hospital system.
17. Jotform
• Feature/Setting: Use Jotform API to automate submission request email via /form/{id}/submissions endpoint.
18. Mailjet
• Feature/Setting: Use Send API to automate survey email after discharge, templated with patient details.
19. ClickSend
• Feature/Setting: SMS API – automate survey link/SMS deployment via /sms/send.
20. PatientTrak
• Feature/Setting: Automate patient follow-up survey using PatientTrak API on discharge status change.
Benefits
1. Automates feedback process, ensuring high response rates and actionable quality data.
2. Automator reduces manual task load for staff, maximizing operational efficiency.
3. Automated process enables rapid identification and remediation of patient concerns.
4. Automation ensures compliance, consistency, and improved patient engagement outcomes.
5. Automates historical analytics of patient experience for quality improvement.
Patient Communication and Engagement