Automated feedback collection and analysis

Purpose

1.1. Automate comprehensive patient feedback collection after bariatric surgery to gather insights on patient experience, satisfaction, and surgical outcome.
1.2. Automates data centralization for immediate analysis and identification of trends, complaints, or success stories, enabling healthcare quality improvement.
1.3. Facilitate the automated creation of follow-up action plans for post-op support teams, closing the patient communication loop.

Trigger Conditions

2.1. Automator triggers upon patient discharge, appointment completion, or set intervals after surgery (e.g., 7/30/90 days).
2.2. Manual request triggers by staff via EHR update or dashboard flag.
2.3. Automatedly triggered by API notification (e.g., from EMR, CRM, or calendar).

Platform Variants

3.1. Twilio SMS
• Feature: Automate survey dispatch using Messaging API; configure outgoing SMS with dynamic fields for personalized feedback links.
3.2. SurveyMonkey
• Feature: Automated survey send via Webhooks; API connection for response retrieval and scoring automation.
3.3. Google Sheets
• Feature: Automating response collation using Sheets API to append new feedback entries programmatically.
3.4. Zendesk
• Feature: Automate automated feedback ticket generation; Support API for triggering follow-ups.
3.5. Typeform
• Feature: Automator pushes feedback forms by email or SMS; Webhooks for real-time response automation.
3.6. Slack
• Feature: Automatedly post collected feedback to private channels for internal review using Slack API chat.postMessage.
3.7. HubSpot
• Feature: Automating feedback integration to patient contact records; Workflows API for triggered surveys.
3.8. Salesforce Health Cloud
• Feature: Automate post-appointment feedback requests; use REST API for survey send and response automation.
3.9. Dropbox Sign
• Feature: Automating e-signature collection for consent survey participation; API for document workflow automation.
3.10. Google Cloud Natural Language
• Feature: Automated sentiment analysis of feedback through analyzeSentiment; API for classifying responses.
3.11. Microsoft Power Automate
• Feature: Automates flow creation for feedback routing and alerts; built-in healthcare triggers and connectors.
3.12. AWS SES
• Feature: Automates bulk targeted email invitations for surveys; SES SendEmail API with feedback link embedding.
3.13. Mailchimp
• Feature: Automator schedules recurring follow-up emails for post-op feedback; Campaigns API automation.
3.14. Zapier
• Feature: Automating cross-platform process linking; Webhooks, filter, and formatter to automate feedback steps.
3.15. Microsoft Forms
• Feature: Automated survey creation and sharing via Graph API; automating response collection.
3.16. Intercom
• Feature: Automating in-app or chat-based feedback prompts; API for automated feedback ingestion.
3.17. Calendly
• Feature: Automates follow-up survey scheduling after appointment; Webhook for feedback request automation.
3.18. WhatsApp Business API
• Feature: Automator sends survey links or questions as chat messages; Webhooks for automating acknowledgments.
3.19. Facebook Messenger
• Feature: Automating feedback flows as Messenger bots; Send API for message automation and logging.
3.20. Jotform
• Feature: Automates survey deployment via forms API; automatedly archive and export responses.

Benefits

4.1. Automates burden reduction for staff and reduces human error in survey dispatch and data entry.
4.2. Automated real-time tracking of patient sentiment and rapid detection of risk patterns.
4.3. Automator ensures higher, consistent response rates through multichannel automated reminders.
4.4. Automating seamless funneling of insights into quality improvement workflows.
4.5. Enables automated, actionable reporting to leadership and clinical support teams.