Broadcast updates for office closures or health alerts

Purpose

 1.1. Notify patients of urgent office closures, health alerts, or public health guidance.
 1.2. Ensure compliance with health authority mandates for patient communications.
 1.3. Minimize patient disruptions by providing timely info across preferred communication channels.
 1.4. Protect staff and patients by rapidly disseminating infectious disease or extreme weather warnings.
 1.5. Maintain trust and reduce no-shows by proactive outreach during emergencies.

Trigger Conditions

 2.1. Unexpected office closure due to weather, power outage, or facility emergency.
 2.2. Reported local, state, or national health alert related to allergens, viruses, or infection spikes.
 2.3. Positive COVID-19 case detected in clinic.
 2.4. Scheduled holidays, staff shortages, or planned maintenance.
 2.5. Inbound updates from public health APIs, CDC, or hospital partners.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: SendMessage API; configure source number, recipient, dynamic message template.
 3.2. SendGrid
  • Feature/Setting: Mail Send API; personalize subject and HTML body with alert details.
 3.3. Mailchimp
  • Feature/Setting: Campaigns Endpoint; trigger a new campaign using preset templates and recipient tags.
 3.4. Slack
  • Feature/Setting: chat.postMessage API; post in private or public channels for staff notification.
 3.5. Microsoft Teams
  • Feature/Setting: Incoming Webhook connector; configure card layout for alert message.
 3.6. WhatsApp Business API
  • Feature/Setting: messages endpoint; set template message for verified alerts.
 3.7. Facebook Messenger
  • Feature/Setting: Send API; define recipient PSID and structured message payload.
 3.8. Google Chat
  • Feature/Setting: webhooks; push formatted notification to dedicated chat rooms.
 3.9. HubSpot
  • Feature/Setting: Workflow automation; auto-email based on custom trigger.
 3.10. Salesforce Marketing Cloud
  • Feature/Setting: Journey Builder; configure conditional send for segments.
 3.11. ActiveCampaign
  • Feature/Setting: Automations; set email/SMS alert tied to tags or lists.
 3.12. Zendesk
  • Feature/Setting: Trigger; send automated ticket and notification for support staff.
 3.13. PagerDuty
  • Feature/Setting: Events API; generate incident for urgent staff alerts.
 3.14. ServiceNow
  • Feature/Setting: Flow Designer; automate health alert notification tasks.
 3.15. Telegram Bot API
  • Feature/Setting: sendMessage; distribute closures to patient subscriber list.
 3.16. Zoom Chat
  • Feature/Setting: Send Chat Message API; broadcast notices to all meeting participants.
 3.17. Viber
  • Feature/Setting: Public Account API; push notification to subscribers.
 3.18. Google Calendar
  • Feature/Setting: Events; create/update “office closed” events with notifications.
 3.19. Apple Push Notification Service (APNs)
  • Feature/Setting: Push alerts to iOS patient apps when closure triggered.
 3.20. Amazon SNS
  • Feature/Setting: Publish; configure SMS or push endpoints for mass alert.

Benefits

 4.1. Informs every stakeholder instantly across preferred channels.
 4.2. Reduces missed appointments, confusion, and incoming queries.
 4.3. Complies with industry and public health mandates for timely patient communication.
 4.4. Increases satisfaction and trust by demonstrating readiness and responsibility.
 4.5. Streamlines workflow by integrating alert logic into existing systems and schedules.