Patient Engagement & CommunicationPurpose
1.2. Minimize missed doses, increase treatment efficacy, and support outcomes management in allergy and immunology care.
1.3. Reduce administrative burden on clinicians/staff by automating repetitive reminder outreach.
1.4. Offer multi-channel reminder delivery (SMS, email, phone, mobile app push), accommodating patient preferences.
1.5. Enable bidirectional feedback (patient can confirm, reschedule, or request info via response).
1.6. Log and track reminder status and patient engagement for compliance documentation.
Trigger Conditions
2.2. Scheduled dose/treatment date/times as per patient plan in the practice management system.
2.3. Ad-hoc trigger via physician/nurse (manual entry/override).
2.4. Patient-initiated request for reminder/setup via portal or mobile app.
2.5. Automated retry if no patient response detected within defined window.
Platform Variants
• Feature/Setting: Programmable Messaging API, configure SendMessage action with patient mobile; use scheduling logic to trigger.
3.2. SendGrid
• Feature/Setting: Email API v3, compose and schedule transactional medication reminder emails per patient; use Dynamic Templates.
3.3. Vonage (Nexmo)
• Feature/Setting: SMS API, configure POST to /sms endpoint with reminder details; use delivery status webhook for logging.
3.4. Plivo
• Feature/Setting: Messages API, automate SMS sends for each medication time; enable callbacks for interaction.
3.5. Slack
• Feature/Setting: chat.postMessage via Bot Token to patient's private channel or direct message for tech-savvy patients.
3.6. Microsoft Teams
• Feature/Setting: Schedule messages through Graph API, deliver direct reminders as bot messages in chat.
3.7. WhatsApp Business (Meta API)
• Feature/Setting: Use /messages endpoint with Reminder Template; configure time and dynamic content per patient.
3.8. Telegram
• Feature/Setting: Bot API sendMessage, personalize and schedule delivery; manage through chat_id per patient.
3.9. Google Calendar
• Feature/Setting: Calendar API, insert medication event with pop-up/email reminder for patient’s calendar.
3.10. Apple Calendar (iCloud)
• Feature/Setting: Calendar event via CalDAV API; configure alert timings for automatic reminders.
3.11. Salesforce Health Cloud
• Feature/Setting: Process Builder and Flow to trigger emails/SMS via integrated provider (e.g., Twilio, SMS Magic).
3.12. Zoho CRM
• Feature/Setting: Workflow Rules, schedule and send reminders via Zoho’s email/SMS integrated gateways.
3.13. Mailgun
• Feature/Setting: Messages API, automate sending medication adherence emails; manage batching by patient schedule.
3.14. HubSpot
• Feature/Setting: Marketing Email API or Workflow Automation, deliver templated reminders to patient contacts.
3.15. PatientPop
• Feature/Setting: Engagement Tools, set up recurring reminders via text/email for patient medication schedules.
3.16. SimpleTexting
• Feature/Setting: API or Campaign scheduling, configure text campaigns specific for medication prompts.
3.17. CallFire
• Feature/Setting: Voice Broadcast API, schedule robocalls to landlines or mobiles with reminder audio.
3.18. AWS Pinpoint
• Feature/Setting: Campaigns/Direct Messaging, deploy multi-channel reminders (SMS, email, push).
3.19. Firebase Cloud Messaging
• Feature/Setting: Send scheduled push notifications to patient mobile apps for dose reminders.
3.20. Medminder (IoT pillbox API)
• Feature/Setting: Device integration triggers in-app or SMS reminders based on pillbox activity/logs.
3.21. Epic EHR
• Feature/Setting: MyChart Patient Engagement APIs, configure scheduled reminders triggered by treatment plans.
3.22. Cerner PowerChart
• Feature/Setting: CCL scripts and patient portal messaging automation for adherence notifications.
3.23. Documo
• Feature/Setting: Fax/SMS Delivery API, automate delivery of instruction/reminder sheets, combined with SMS.
3.24. Remind (Education app)
• Feature/Setting: Mass notification schedule; personalize reminders for allergy students/pediatric patients.
3.25. iContact
• Feature/Setting: Scheduled email campaign for medication reminders, with dynamic contact fields for personalization.
Benefits
4.2. Saves clinician/staff time otherwise spent making manual reminder calls or emails.
4.3. Enables proactive healthcare by addressing non-adherence before clinical problems arise.
4.4. Provides auditable trail for adherence and quality improvement programs.
4.5. Supports tailored, patient-centric communication via their preferred channel.
4.6. Scales easily to large patient panels without proportional increase in workload.