Post-treatment check-in emails/messages

Purpose

1.1. Automate post-treatment check-in communication with patients to improve recovery monitoring and enhance patient satisfaction.
1.2. Trigger automated emails/SMS/messages at set intervals (24h, 72h, 1 week) after a kinesiotherapy session.
1.3. Collect patient feedback, pain updates, or flag risks for follow-up through automated forms or surveys.
1.4. Automate reminders for follow-up appointments or exercise adherence.
1.5. Enable two-way automatable messaging for direct patient response and escalation to therapists.
1.6. Provide multilingual, templated check-in messages with personalized fields (e.g. name, appointment, therapist).
1.7. Record automated communication logs to patient records, ensuring end-to-end engagement tracking.

Trigger Conditions

2.1. Completion of kinesiotherapy session marked in EMR, EHR, or booking calendar.
2.2. Automated time-delay intervals (e.g. X hours/days after session).
2.3. New patient flag, at-risk patient flag, or custom workflow triggers.
2.4. Manual or automated selection for targeting specific patient cohorts.
2.5. Integration trigger from mobile app check-out or therapist dashboard.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automated SMS via Programmable Messaging API; configure workflow to send check-in SMS when session completed (sample: POST to /Messages with patient number and custom body).
3.2. SendGrid
• Feature/Setting: Automated email via SendGrid Mail Send API; use dynamic templates to automate personalized patient check-in emails.
3.3. Mailchimp
• Feature/Setting: Automation workflows; configure post-visit email campaign using API triggers from session logs.
3.4. HubSpot
• Feature/Setting: Automated workflows and sequences; trigger automated post-treatment emails via Contacts API.
3.5. Zoho CRM
• Feature/Setting: Workflow automation rules; auto-send email/SMS via Zoho CRM API after meeting module update.
3.6. Salesforce Health Cloud
• Feature/Setting: Automation via Workflow Rules or Process Builder; configure rules for automated post-session check-ins.
3.7. ActiveCampaign
• Feature/Setting: Automate email/SMS series via Automations; API-driven trigger on patient session event.
3.8. Google Sheets + Gmail
• Feature/Setting: Automated script (via Google Apps Script) to monitor session completions and trigger email sends.
3.9. Microsoft Power Automate
• Feature/Setting: Automated Flows triggering Outlook, Teams, or SMS via connector on therapy session update.
3.10. Slack
• Feature/Setting: Slack API automation to direct-message patients or staff for check-in follow-up.
3.11. WhatsApp Business API
• Feature/Setting: Automating session-based check-in templates using official WhatsApp API.
3.12. Facebook Messenger
• Feature/Setting: Automated bot workflow using Messenger Platform for personalized patient follow-up.
3.13. Intercom
• Feature/Setting: Automated outbound messages triggered by patient actions or data changes via API.
3.14. Pipedrive
• Feature/Setting: Workflow Automation; trigger email/SMS post-activity via API.
3.15. Clio Grow
• Feature/Setting: Automate client communication via workflow triggers tied to session logs.
3.16. Calendly
• Feature/Setting: Automated reminders and follow-up via Calendly Webhooks and Email API.
3.17. Viber Business Messages
• Feature/Setting: Viber REST API; automate post-treatment messaging sequences.
3.18. WeChat Official Accounts
• Feature/Setting: Automating post-session messages via WeChat Official Account API.
3.19. Aircall
• Feature/Setting: Use Aircall API to automate calls or follow-up SMS based on session triggers.
3.20. Freshdesk
• Feature/Setting: Automated ticket and email creation for follow-up, using automations based on contact updates.
3.21. DocuSign
• Feature/Setting: Automate post-visit feedback forms requiring e-signature after session via DocuSign API.

Benefits

4.1. Automatedly improves patient follow-up and engagement without manual intervention.
4.2. Reduces administrative load by automating message scheduling and delivery.
4.3. Facilitates real-time response to at-risk patients through automator escalation.
4.4. Ensures consistent, compliant communication using automation templates.
4.5. Streamlines patient-reported outcome collection with automatable surveys and forms.
4.6. Allows scalable personalization for thousands of patients through automation APIs.
4.7. Tracks all automated communications for medico-legal traceability and quality assurance.
4.8. Enhances therapy outcomes by keeping patients automatingly engaged post-session.
4.9. Provides actionable data for therapists with automated sentiment and feedback analysis.
4.10. Simplifies regulatory compliance with audit trails of all automatable messaging.