Emergency rescheduling notifications

Purpose

1.1. Automates the end-to-end delivery of emergency rescheduling notifications to pediatric pulmonology patients and guardians, ensuring critical changes in appointments are communicated instantaneously and multi-channel, reducing no-shows, improving care continuity, and enhancing trust.
1.2. Automatedly handles last-minute doctor unavailability, clinic emergencies, patient-initiated reschedule requests, natural disasters, or health outbreaks affecting appointment schedules.
1.3. Seamlessly automates notification via SMS, email, push, WhatsApp, voice, or in-app alerts to guarantee message delivery in urgent situations.

Trigger Conditions

2.1. Calendar event change flagged as "emergency" in EHR or scheduling software.
2.2. Staff-initiated rescheduling tagged in case management system.
2.3. Patient cancellation handled via patient portal or IVR.
2.4. API webhook receiving emergency notice from operations dashboard.
2.5. Data-driven detection (e.g., provider absent, closure, or external events flagged in system).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Programmable SMS API, set up trigger-based message dispatch for “Appointment Reschedule” events with patient phone lookup.
3.2. SendGrid
• Feature/Setting: Automated email via v3 Mail Send API, custom dynamic template for urgent appointment updates.
3.3. Mailgun
• Feature/Setting: Automate email delivery through /messages API endpoint for emergency content; configure event webhooks for delivery tracking.
3.4. AWS SNS
• Feature/Setting: Publish push/SMS using SNS topic with subscriber attributes filtered by patient contact preferences.
3.5. Firebase Cloud Messaging
• Feature/Setting: Configure automate push notifications to app users subscribed to “urgent-alerts” topic; use send API.
3.6. Slack
• Feature/Setting: Trigger webhooks to notify clinic teams of automation events (“Emergency Reschedule Notification Sent”).
3.7. Microsoft Teams
• Feature/Setting: Automate adaptive card notifications via Incoming Webhook connector to provider channels.
3.8. WhatsApp Business API
• Feature/Setting: Set up template messages for rescheduling; dispatch via /messages endpoint when flagged.
3.9. Google Calendar API
• Feature/Setting: Automatedly update patient event, trigger notification popups using calendar event update method.
3.10. Zoom
• Feature/Setting: Automate meeting reschedule endpoints, notify invitees using adjusted time via API.
3.11. Outlook Graph API
• Feature/Setting: Automate PATCH event and POST mail endpoints for urgent reschedule emails to guardians.
3.12. RingCentral
• Feature/Setting: Automate SMS/voice call notifications with Create SMS and Make Call API endpoints on schedule changes.
3.13. PagerDuty
• Feature/Setting: Automate incident creation and mobile push alerts to clinical ops for critical/emergency situations.
3.14. Intercom
• Feature/Setting: Send automated in-app messages to parents using Send Message API on scheduled triggers.
3.15. Zendesk
• Feature/Setting: Automate ticket creation and custom notification automation for patient service desk.
3.16. MedTunnel
• Feature/Setting: Automate secure direct messages for rescheduling via Send Message API to registered patients.
3.17. Salesforce Health Cloud
• Feature/Setting: Automate Care Plan/Task updates with automated email/SMS tasks via Process Builder or Flow triggers.
3.18. HubSpot
• Feature/Setting: Automate workflows triggering emergency emails, SMS, or task reminders for care team follow-up.
3.19. Zoho CRM
• Feature/Setting: Automated notification workflows using Deluge scripting for emergency patient engagement.
3.20. Viber Business Messages API
• Feature/Setting: Automate instant patient reschedule alerts via POST to /messages endpoint.
3.21. Freshdesk
• Feature/Setting: Automate ticket-based alerts and preconfigured notification scenarios for scheduling staff.
3.22. MedChat
• Feature/Setting: Automate conversational chatbot flows to notify and rebook patients in real time.
3.23. Doxy.me
• Feature/Setting: Programmatic session rescheduling and notify patients via API trigger and email.

Benefits

4.1. Automates critical patient communications in minutes, minimizing confusion and operational chaos.
4.2. Automation reduces staff overhead—manual notification volume drops dramatically.
4.3. Automatedly ensures multichannel redundancy for improved reach and reliability.
4.4. Automatable recordkeeping provides evidence of patient contact for compliance.
4.5. Automating emergency workflows boosts patient satisfaction and continuity of pediatric care.
4.6. Automation improves team coordination by triggering internal alerts.
4.7. Automates post-reschedule follow-ups, supporting high attendance rates.