Automated appointment reminders via SMS/email

Purpose

 1.1. Reduce patient no-shows and cancellations by sending automated, timely SMS/email appointment reminders.
 1.2. Ensure sensitive reproductive health communication is conducted securely and discreetly to safeguard patient privacy.
 1.3. Support staff workflow by freeing up manual calling/emailing resources.
 1.4. Improve appointment adherence, patient satisfaction, and clinical capacity.

Trigger Conditions

 2.1. New appointment created for a patient in the calendar or EHR.
 2.2. Upcoming appointment approaching preset intervals (e.g., 48, 24, 2 hours before).
 2.3. Appointment rescheduled or patient contact details updated.
 2.4. Only confirmed appointments are eligible for reminders.

Platform Variants

 3.1. Twilio
  • Feature/Setting: Programmable Messaging API. Configure SMS templates, schedule API call for each appointment reminder.

 3.2. Plivo
  • Feature/Setting: SMS API. Set up message dispatch using Plivo’s Message Create endpoint; automate appointment times.

 3.3. Nexmo (Vonage)
  • Feature/Setting: SMS API. Link appointment data to send reminders through /sms/json endpoint configuration.

 3.4. SendGrid
  • Feature/Setting: Transactional Email API. Create dynamic templates, route reminder emails on appointment triggers.

 3.5. Mailgun
  • Feature/Setting: Messages API. Set up scheduled POST requests for appointment reminder emails.

 3.6. Amazon SES
  • Feature/Setting: SendEmail API operation. Use templates with dynamic fields for appointment details.

 3.7. Microsoft Outlook 365
  • Feature/Setting: Calendar events and automated email reminders, use Microsoft Graph API for automation.

 3.8. Google Calendar
  • Feature/Setting: Send email notifications and SMS via integrated add-ons; use Google Calendar API for scheduling reminders.

 3.9. Slack
  • Feature/Setting: Reminder bot or messaging integration; push reminders to channel/private message.

 3.10. PagerDuty
  • Feature/Setting: Notify on calendar events; configure automation for case-specific reminders to staff.

 3.11. Freshdesk
  • Feature/Setting: Automations module, set time-triggered email reminders for appointments.

 3.12. Salesforce
  • Feature/Setting: Process Builder or Flows; schedule automated email/SMS via preferred channel integration.

 3.13. HubSpot
  • Feature/Setting: Workflow automations; configure actions to send reminders from contact timelines.

 3.14. Pipedrive
  • Feature/Setting: Workflow Automation; connect with SMS/email platforms for message dispatch.

 3.15. Zoho CRM
  • Feature/Setting: Workflow Rules; automate email/SMS on record update/creation linked with appointment field.

 3.16. Intercom
  • Feature/Setting: Auto Messages feature sends time-specific reminders via SMS or in-app/email.

 3.17. Medplum
  • Feature/Setting: FHIR scheduling; appointment resource triggers email/SMS reminders via communication modules.

 3.18. SimpleTexting
  • Feature/Setting: Campaign Scheduler; automate SMS reminders with imported appointment lists.

 3.19. RingCentral
  • Feature/Setting: SMS APIs; trigger message sends for each appointment event.

 3.20. MessageBird
  • Feature/Setting: Programmable SMS API; link to appointment management for scheduled reminders.

Benefits

 4.1. Minimizes missed appointments, optimizing clinic time and reducing revenue gaps.
 4.2. Maintains direct, compliant patient communication with built-in audit trails.
 4.3. Decreases administrative load and repetitive manual messaging.
 4.4. Enhances patient engagement and satisfaction through consistency and personalization, tailored for reproductive health privacy needs.