Patient Management and CommunicationPurpose
1.2. Enables automated notifications for both normal and abnormal test outcomes, supporting better patient care compliance.
1.3. Automates patient communication to securely update them on new, completed, or pending test status via digital channels.
1.4. Supports legal compliance by automating privacy-conscious notifications, compatible with HIPAA/GDPR standards.
1.5. Automatedly logs communication histories for further auditing and patient record management.
1.6. Automator efficiently escalates abnormal results to physicians or clinical staff before automated patient notification.
Trigger Conditions
2.2. Automates triggers based on scheduled lab result batch releases.
2.3. Query-based automation: specific test codes or abnormal values automate distinct notification workflows.
2.4. Automated trigger via external physician order or request for release.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automate template SMS sending via "Messages API" to patients—configure sender ID and message body mapping.
• Sample: Set Messages API with patient mobile and result placeholder—activate status callback for delivery.
3.2. SendGrid
• Feature/Setting: Automates email notification using "Mail Send API"—configure templates, sender, encryption, and recipient mapping.
• Sample: Use dynamic transactional templates with test result variables; enable tracking pixel.
3.3. Mailgun
• Feature/Setting: Automate result notification email through "Messages API"—auto-embed links for secure patient portals.
3.4. WhatsApp Business API
• Feature/Setting: Automate WhatsApp template messages—set automated trigger on test result status update, use pre-approved text templates.
3.5. Slack
• Feature/Setting: Automates direct messaging to specific patient or family Slack channels with app token OAuth; use chat.postMessage.
3.6. Microsoft Teams
• Feature/Setting: Automates alerts to Teams channels using "Incoming Webhook Connector;" configure payload to tag care coordinators.
3.7. Firebase Cloud Messaging
• Feature/Setting: Automate push notifications to patient mobile apps when results become available; set topics based on test type.
3.8. HubSpot
• Feature/Setting: Automates patient lifecycle pipeline with contacts API—trigger "workflow automation" on lab result update property.
3.9. Salesforce Health Cloud
• Feature/Setting: Automates patient communication using "Process Builder" or "Flow Builder" upon updates to custom “Lab Results” object.
3.10. Zoho CRM
• Feature/Setting: Automates notification via workflow rules—trigger SMS or email when test result field changes.
3.11. Zapier
• Feature/Setting: Automate cross-platform lab result notifications—map LIS webhook to automated multi-channel notifications.
3.12. Google Workspace (Gmail API)
• Feature/Setting: Automates confidential notifications with label filtering, OAuth, and encrypted attachments.
3.13. DocuSign
• Feature/Setting: Automate secure document delivery—auto-generate test reports and route via "Envelopes: create and send."
3.14. Intercom
• Feature/Setting: Automate in-app or email lab result messages using "Message API"—add rules for urgency and test type.
3.15. ActiveCampaign
• Feature/Setting: Automate segmented patient result emails via "Automations" with event-based triggers for new results.
3.16. PagerDuty
• Feature/Setting: Automates escalations for abnormal results—create "Incident" via Events API for critical medical staff response.
3.17. ServiceNow
• Feature/Setting: Automates workflow engine to send automated health notifications or generate support cases for test result follow-up.
3.18. Freshdesk
• Feature/Setting: Automate notification ticketing—create support ticket for each notification sent to patients.
3.19. SMSGlobal
• Feature/Setting: Automate bulk SMS delivery via "REST API"—use for results notification, audit message status via reports API.
3.20. OneSignal
• Feature/Setting: Automates personalized push notification to patient mobile/web apps on test status, supports A/B testing.
3.21. Cerner Millennium
• Feature/Setting: Automates patient portal notification using "FHIR APIs"—integrate LabResult and CommunicationRequest resources.
Benefits
4.2. Enables automated 24/7 patient updates versus limited business hour phone calls.
4.3. Automates compliance with regulatory and audit requirements.
4.4. Frees clinical and admin staff from repetitive communication tasks via automation.
4.5. Reduces patient inquiries by proactively and automatedly sharing results as soon as available.
4.6. Enables automatable tailored notifications based on test types, urgency, and patient preferences for communication.