Automated feedback or satisfaction survey dispatch

Purpose

1.1. Collect patient satisfaction data following anesthesia procedures for continuous quality improvement and compliance.
1.2. Ensure timely and unbiased patient feedback capture post-procedure for experience assessment and regulatory reporting.
1.3. Enable advanced flagging of concerns or adverse events for proactive follow-up.
1.4. Analyze cumulative feedback to guide department training, workflow improvements, and physician performance reviews.
1.5. Create consistent, automated touchpoints reducing administrative burden on staff.

Trigger Conditions

2.1. Patient discharge status updated in EHR/practice management system.
2.2. Completion of anesthesia service noted in procedure log.
2.3. Elapsed interval post-procedure (e.g., 24–48 hours) reached.
2.4. Explicit survey send flag via patient portal or care coordinator action.
2.5. Consent for contact stored/verified in patient record.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Messaging API — configure automated dispatch to patient mobile; webhook for EHR integration.
3.2. SendGrid
• Feature/Setting: Email API/v3 Mail Send — template-based survey emails with response link; setup via API key.
3.3. Salesforce Health Cloud
• Feature/Setting: Workflow Rules and Process Builder — auto-email or SMS based on patient record events.
3.4. Qualtrics
• Feature/Setting: REST API — trigger survey distribution via scheduled API POST at discharge.
3.5. SurveyMonkey
• Feature/Setting: Webhooks — connect to patient management endpoints for survey send on trigger.
3.6. Mailchimp
• Feature/Setting: Automated Campaigns — use EHR-integrated segmentation trigger for post-care surveys.
3.7. HubSpot
• Feature/Setting: Workflows — set conditional logic for post-visit patient communication.
3.8. Zoho CRM
• Feature/Setting: Automation Rules — trigger customer survey based on patient status field change.
3.9. Google Forms + Gmail API
• Feature/Setting: Scripted email dispatch with individually generated survey links.
3.10. Microsoft Power Automate
• Feature/Setting: Template flow — connect EHR trigger to Forms Pro and Outlook email.
3.11. Formstack
• Feature/Setting: Submission API — automate form send and collect analytics post-procedure.
3.12. Cognito Forms
• Feature/Setting: Zapier integration — launch surveys automatically from medical event triggers.
3.13. Medallia
• Feature/Setting: Contact Triggered Surveys — API configuration in hospital CRM.
3.14. Intercom
• Feature/Setting: Automated Messages — send links based on lifecycle event in patient record.
3.15. Jotform
• Feature/Setting: Jotform API + webhook — push survey invitation after procedure code updates.
3.16. PatientPop
• Feature/Setting: Automated patient communications — interface with PM software for timed dispatch.
3.17. Typeform
• Feature/Setting: API + logic jumps — send personalized survey links post-anesthesia.
3.18. RedCap
• Feature/Setting: Automated Survey Invitations — schedule via project settings.
3.19. Klaviyo
• Feature/Setting: Flow Builder — launch campaign on healthcare event confirmation.
3.20. Zendesk
• Feature/Setting: Trigger-based Email — auto-send satisfaction request after case closed code.

Benefits

4.1. Ensures high response rates with minimal staff intervention.
4.2. Standardizes data capture for compliance and analytics.
4.3. Enables rapid identification of service issues.
4.4. Improves patient engagement and perception of care quality.
4.5. Supports adaptive workflow improvements and reporting.