Patient Management AutomationPurpose
1.2. Automating communications ensures patients receive timely reminders, directions, and necessary instructions for podiatry visits.
1.3. Automation integrates seamlessly with EMR/EHR and booking systems, enabling end-to-end automated patient management workflow.
1.4. Automating multi-channel outreach (SMS, email) increases message delivery and confirmation rates across demographics.
Trigger Conditions
2.2. Automated time-based triggers (24/48/72 hours before visit) for both reminders and confirmation requests.
2.3. Rescheduling or cancellation event detected in system initiates automated alternate reminder or cancellation notice.
2.4. Automated periodic check for upcoming appointments every hour or at configured intervals.
Platform variants
• Feature/Setting: Automate "Message" API for sending SMS on booking event using appointment data payload.
3.2. SendGrid
• Feature/Setting: Automate "Mail Send" endpoint for transactional appointment reminder email workflow.
3.3. Nexmo (Vonage)
• Feature/Setting: Automate "SMS API" for programmable confirmation and reminder messages.
3.4. Plivo
• Feature/Setting: Automate outbounds via "Message API" for scheduled patient SMS.
3.5. AWS SES (Simple Email Service)
• Feature/Setting: Automate programmatic "SendEmail" action for templated reminder campaigns.
3.6. Mailgun
• Feature/Setting: Automate "Messages API" for automated reminders with dynamic appointment data.
3.7. ClickSend
• Feature/Setting: Automate both "SMS API" and "Email API" for multi-channel outreach.
3.8. HubSpot
• Feature/Setting: Automate "Workflows" for enrollment-based appointment-related communication.
3.9. Zoho CRM
• Feature/Setting: Automate "Workflow Rules" to send reminders based on custom appointment module triggers.
3.10. Google Calendar API
• Feature/Setting: Automate "Events Watch" and "Send Notification" for SMS/email reminders.
3.11. Microsoft Outlook Graph API
• Feature/Setting: Automate "Create event" & "sendMail" for scheduling and reminders.
3.12. Salesforce
• Feature/Setting: Automate "Process Builder" or "Flow" for appointment reminders to patient records.
3.13. ActiveCampaign
• Feature/Setting: Automate "Automations" to trigger reminder emails/SMS linked to appointment tags.
3.14. SMSGlobal
• Feature/Setting: Automate "REST SMS API" with appointment data for scheduled reminders.
3.15. MessageBird
• Feature/Setting: Automate "Programmable SMS" to deliver scheduled confirmations.
3.16. Infobip
• Feature/Setting: Automate "SMS API" or "Email API" for reminder routines triggered from EHR.
3.17. Intercom
• Feature/Setting: Automate "Outbound Messages" for reminder workflows via chat/email.
3.18. Mandrill (Mailchimp Transactional)
• Feature/Setting: Automate "Messages Send" endpoint for scheduled reminder emails.
3.19. RingCentral
• Feature/Setting: Automate "SMS API" integration for outbound patient reminders.
3.20. Slack
• Feature/Setting: Automate "Scheduled Messages" for internal reminders or patient communications (when integrated).
3.21. Bitrix24
• Feature/Setting: Automate "Business Process Designer" for rule-based confirmation outreach.
3.22. Airtable
• Feature/Setting: Automate "Automations" for sending email reminders based on date fields.
Benefits
4.2. Automation reduces staff administrative effort, automates routine follow-up, and standardizes workflow.
4.3. Automated reminders increase appointment attendance and patient satisfaction.
4.4. Automation enables tracking, audit, and analytics of delivery and patient response rates.
4.5. Automator workflows scale from solo practices to large podiatrist groups without manual overhead.
4.6. Automating appointment reminders ensures compliance with regulatory communication requirements.
4.7. Patients benefit from automated, timely, and relevant information about their appointments.