Missed appointment follow-up notifications

Purpose

1.1. Ensure patients who miss acupuncture appointments receive timely, automated follow-up reminders.
1.2. Reduce patient no-shows by facilitating rescheduling.
1.3. Maintain patient engagement and optimize clinic scheduling.
1.4. Reduce lost revenue from unattended sessions.
1.5. Track the effectiveness of follow-ups for administrative analysis.

Trigger Conditions

2.1. Appointment status updated to “Missed” or “No Show” in clinic management software.
2.2. Absence detected through calendar events without check-in confirmation.
2.3. No completion record from practitioner within a set period post-appointment.
2.4. Inclusion of specific patient types or treatment codes.

Platform Variants and Configurations

3.1. Twilio
• Feature: Programmable SMS
• Configure: API to send SMS to missed patient’s number, triggered by appointment status update
3.2. SendGrid
• Feature: Transactional Email
• Configure: API key in automation, populate patient email content from template
3.3. Mailgun
• Feature: Message API
• Configure: API to trigger post-missed appointment and send customized follow-up
3.4. Outlook Calendar
• Feature: Calendar Event API
• Configure: Monitor “no-show” entries, send automated follow-up via Outlook email
3.5. Google Calendar
• Feature: Calendar Watch & Gmail API
• Configure: Detect unattended events, generate email reminders through Gmail API
3.6. ActiveCampaign
• Feature: Automated Campaigns
• Configure: API call triggers follow-up sequence in “Missed Appointments” campaign
3.7. HubSpot
• Feature: Workflow Automation
• Configure: Enroll missed patients into specified workflow for email or SMS notification
3.8. Salesforce Health Cloud
• Feature: Process Builder
• Configure: Set up process to trigger follow-up tasks or notifications using Health Cloud fields
3.9. Zapier
• Feature: Multi-step Automation
• Configure: “Appointment missed” event triggers integrated SMS/email actions
3.10. Slack
• Feature: Incoming Webhooks
• Configure: Alert admin or practitioner channel when no-show occurs via webhook
3.11. Freshdesk
• Feature: Ticket Automation
• Configure: Create a follow-up ticket for admin review when a patient misses an appointment
3.12. ClickSend
• Feature: SMS API
• Configure: Automated SMS sent after missed status detected from PMS
3.13. RingCentral
• Feature: SMS/Calling API
• Configure: Send automated voice or SMS messages prompting rescheduling
3.14. Constant Contact
• Feature: Automated Emails
• Configure: Pre-built template triggered by API, sent to no-show patients
3.15. Intercom
• Feature: Series Automation
• Configure: Series starts with missed appointment trigger for outbound message
3.16. Pipedrive
• Feature: Workflow Automation
• Configure: Create follow-up activity linked to missed contact in CRM
3.17. Zoho CRM
• Feature: Workflow Rules
• Configure: Missed appointment triggers automatic notification email/SMS
3.18. Medesk
• Feature: Automated Task Creation
• Configure: Generate tasks or notifications upon updating appointment status
3.19. Calendly
• Feature: Webhook Integration
• Configure: Missed events via webhook trigger external follow-up notifications
3.20. BambooHR
• Feature: Custom Alerts
• Configure: Alert HR/clinic admin for staff to contact missed patients
3.21. Vonage
• Feature: SMS API
• Configure: Automated follow-up SMS on missed appointment trigger
3.22. Microsoft Power Automate
• Feature: Workflow Automation
• Configure: Monitor appointment calendars and trigger Teams or Outlook follow-up
3.23. SimplePractice
• Feature: Automated Client Emails
• Configure: Set up missed appointment triggers for client-specific follow-up messages

Benefits

4.1. Minimizes manual admin workload.
4.2. Boosts patient return rates and satisfaction.
4.3. Provides reliable, timely outreach.
4.4. Integrates seamlessly into existing clinic workflows.
4.5. Enables analytics on follow-up effectiveness and no-show trends.