Patient Management & CommunicationPurpose
1.2. Decrease manual administrative load for diagnostic centers by automating patient notification workflows.
1.3. Enable diagnostic centers to automatically send multi-channel reminders (SMS, email, voice, WhatsApp, app notifications) to patients due for prescription refills based on their diagnostic data and prescription schedules.
Trigger Conditions
2.2. Patient marks low medication supply in patient app or portal.
2.3. Automated alert from pharmacy integration revealing pending prescription status.
2.4. Scheduled refill interval (e.g., every 28 days post-issuance) triggers reminder automation.
2.5. Patient refills prescription, automatically updates in system and resets next reminder.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Configure Messaging API to automate outbound SMS based on prescription expiry dates; Sample: Set up a flow to send SMS at -3, 0, and +2 days from due.
3.2. SendGrid
• Feature/Setting: Use Transactional Email API with event webhooks to automate HTML email reminders; Sample: Schedule time-based drip campaigns.
3.3. Microsoft Teams
• Feature/Setting: Automate Teams message to care coordinators’ channel for human follow-up; Sample: Use Incoming Webhook to push prescription status for escalations.
3.4. Slack
• Feature/Setting: Automate prescription reminders as Slack DM or channel alerts via Slack API; Sample: Use chat.postMessage on patient workflow.
3.5. Zendesk
• Feature/Setting: Automate creation of support tickets when a patient attempts to renew but fails; Sample: Trigger tickets with Zendesk API and reminder comment.
3.6. PagerDuty
• Feature/Setting: Automate escalated alerts for critical prescriptions with Events API; Sample: Create high-priority incidents for unresponsive patients.
3.7. WhatsApp Business API
• Feature/Setting: Automate personalized WhatsApp messages for global patient reach; Sample: Pre-approved WhatsApp message templates connect to patient CRM.
3.8. HubSpot
• Feature/Setting: Automate workflow actions (email, SMS) using Workflow Automation API; Sample: Enroll contacts due for prescription in automated sequence.
3.9. Salesforce Health Cloud
• Feature/Setting: Automate reminders using Process Builder and custom flow; Sample: Scheduled actions based on next refill date in patient profile.
3.10. Epic EMR
• Feature/Setting: Automate reminder messages with Epic APIs or MyChart integration; Sample: Use automated patient communication modules.
3.11. Google Calendar
• Feature/Setting: Automate inserting prescription refill events in patient and staff calendars via Calendar API; Sample: Automatic event creation 3 days prior.
3.12. Mailgun
• Feature/Setting: Automate transactional emails with event tracking using Mailgun API; Sample: Auto-resend if email not opened in 24 hours.
3.13. Zoom
• Feature/Setting: Automate scheduling of video consults for cases needing physician review; Sample: Create meeting via Zoom API linked to reminder workflow.
3.14. Freshdesk
• Feature/Setting: Automate ticket creation for refill assistance requests; Sample: Use Freshdesk API in automated workflow.
3.15. Google Firebase
• Feature/Setting: Automate push notifications for app users via Firebase Cloud Messaging; Sample: Configure triggers based on medication due.
3.16. Amazon SNS
• Feature/Setting: Automate bulk SMS or email alerts to patients from backend systems; Sample: Use SNS API topic subscription for prescription events.
3.17. Zoho CRM
• Feature/Setting: Automate workflow rules to send personalized email/SMS using CRM contact data; Sample: Trigger workflow on “Prescription Refill Due” field update.
3.18. Intercom
• Feature/Setting: Automate chat-based reminders and bot follow-ups on patient web app; Sample: Set message trigger condition to prescription schedule.
3.19. DocuSign
• Feature/Setting: Automate sending of electronic refill authorization forms; Sample: Use API to pre-fill, send, and auto-remind patients.
3.20. Calendly
• Feature/Setting: Automate scheduling for prescription pick-up or teleconsultation; Sample: Use Calendly API to book via reminder link.
3.21. Medent
• Feature/Setting: Automate patient portal reminders via API/web portal workflows; Sample: Set up automated notification tasks for prescription modules.
3.22. IBM Watson Assistant
• Feature/Setting: Automate patient chatbot reminders and refill handling; Sample: Integrate Watson dialog to proactively offer Rx refills.
Benefits
4.2. Automation reduces manual effort and error, freeing staff resources for critical tasks.
4.3. Automating omni-channel communication increases likelihood of timely refill and reduces missed appointments.
4.4. Automated escalations ensure high-risk refills are never overlooked, improving safety.
4.5. Audit logs from automation systems ensure compliance with healthcare regulations on patient communication.