Automated patient follow-up reminders

Purpose

1. Automate regular follow-up reminders for neonatal patients post-discharge, ensuring continual monitoring of newborns and safeguarding against missed checkups or critical care lapses.

2. Fully automate scheduling and communication processes to reduce manual interventions, improve neonatal patient outcomes, and streamline practitioner workloads.

3. Automate timely delivery of reminders via SMS, email, voice, in-app notifications, and portal alerts, supporting parental adherence to neonatal physician care plans across varied languages and communication channels.

4. Enable automated escalation for missed appointments, urgent reminders, and repeat notifications based on care urgency, medical risk, or previous interactions.

5. Automate capturing parent acknowledgement and feedback, allowing automated updates to EMR/EHR and analytics dashboards for future care optimization.

Trigger Conditions

1. Automated triggers set by scheduling a neonatal appointment or discharge event.

2. Automation based on time intervals (e.g., 1, 3, 5 days before next visit, custom timeframes).

3. Missed appointment triggers automate repeated or escalated reminders.

4. Manual override or emergency alerts automate immediate follow-ups.

5. Integration with EMR/EHR events—for real-time automated patient status changes.

Platform Variants (with API or function)

1. Twilio SMS

• Feature: API for sending automated SMS reminders. Example: Use `/Messages` POST to automate delivery—configure recipient number, message body, send time.
  

2. SendGrid

• Feature: Email API automates reminder emails. Example: Send automated POST to `/mail/send` with email template, recipient, and dynamic schedule variables.
  

3. Slack

• Feature: `chat.postMessage` to automate sending reminders to caregivers’ workspaces or channels.
  

4. Microsoft Teams

• Feature: Automating messages via `Send message in a chat or channel`; configure recipient, reminder content, schedule.
  

5. WhatsApp Business API

• Feature: Automated reminder messages using `messages/send` with pre-approved templates and scheduling data.
  

6. Salesforce Health Cloud

• Feature: Process Builder automates scheduled follow-up tasks based on patient records.
  

7. Epic EHR

• Feature: Automated `Interconnect API` calls for sending reminders based on patient appointment data.
  

8. Cerner

• Feature: Use `FHIR` API to automate notification tasks for patient-specific follow-up timelines.
  

9. Google Calendar

• Feature: Automate event invites with `Events.insert`, auto-reminding families of upcoming neonatal checks.
  

10. Outlook 365

• Feature: Automate calendar entries and email notifications using `Calendar API` and scheduled email send.
  

11. PagerDuty

• Feature: Automated alerts and escalations using `Events API` for missed or urgent neonatal visits.
  

12. Zoho CRM

• Feature: Automated workflow rules for patient follow-up reminders based on CRM appointment fields.
  

13. HubSpot

• Feature: Sequences automate scheduled email reminders for follow-up visits.
  

14. Mailchimp

• Feature: Automated campaigns for follow-up emails based on custom audience triggers.
  

15. Viber API

• Feature: Automating Viber message sends to parents with follow-up reminders through `send_message` endpoints.
  

16. Facebook Messenger

• Feature: Automate chat reminders using the `messages` endpoint with scheduled content deliverables.
  

17. Telegram Bot API

• Feature: Automating `/sendMessage` to deliver follow-up reminders to subscribed contacts or groups.
  

18. Freshdesk

• Feature: Automates ticket or task reminders when neonatal follow-up is due using time-based triggers.
  

19. Jotform

• Feature: Automated autoresponder emails to parents after submitting appointment forms.
  

20. Zoho Creator

• Feature: Workflow automator schedules email/SMS reminders post-neonatal appointments.
  

21. AWS SNS (Simple Notification Service)

• Feature: Automate multi-channel reminders (SMS, Email, Push) with `Publish` API configured per event.
  

22. ClickSend

• Feature: Automated SMS, email, or fax reminders using REST endpoints with scheduling options.
  

23. Intercom

• Feature: Automated in-app or email reminders based on user activity and event triggers.
  

Benefits

1. Automation reduces administrative errors, ensuring high compliance with neonatal care schedules.

2. Automating reminders decreases no-show rates and missed neonatal health interventions.

3. Automated feedback collection aids in continuous care improvement and EMR/EHR updates.

4. Automation saves time for physicians and staff, streamlining workflow and enabling focus on patient care.

5. Automatedly escalated, multi-lingual reminders increase reach and patient family satisfaction in diverse contexts.