Failed payment follow-up automation

Purpose

1. Ensure seamless recovery of missed payments from clients renting home appliances.

2. Automate multi-channel reminders, escalate past-due notifications, and facilitate payment retry or support.

3. Reduce manual intervention, improve cashflow, and maintain customer relations with consistent follow-up procedures.

4. Provide audit trails of communication and payment resolution actions for compliance and reporting.

Trigger Conditions

1. Payment failure detected through payment gateway event (e.g., webhook on failed transaction).

2. Invoice marked overdue in ERP or accounting system.

3. Customer exceeds grace period without payment.

4. System identifies bounced bank debits or credit card declines.

Platform Variants

1. Twilio SMS

• Feature: Messaging API — Automatic SMS dispatch on failed payment event.
  
• Sample: Configure Message resource with customer number and payment info.
  

2. SendGrid

• Feature: Transactional Email API — Send templated follow-up emails upon payment failures.
  
• Sample: Use Dynamic Templates with customer name and outstanding invoice details.
  

3. Stripe

• Feature: Webhook event “invoice.payment_failed” — Initiate sequence upon failure.
  
• Sample: Set endpoint to start workflow, pulling customer and invoice data.
  

4. QuickBooks Online

• Feature: Invoice API — Detect overdue status changes; trigger notification.
  
• Sample: Listen to “InvoiceUpdated” event for overdue flag.
  

5. Salesforce

• Feature: Workflow Rules, Process Builder — Automated task/email on failed payment.
  
• Sample: Rule triggers message to customer service and follow-up record creation.
  

6. HubSpot

• Feature: Workflow Automation — Enroll contacts in reminder sequences.
  
• Sample: Use deal stage “Payment Failed” to trigger series of actions.
  

7. Zendesk

• Feature: Ticket Automation — Create support ticket for failed payment.
  
• Sample: Ticket field prefilled with customer, invoice, and retry instructions.
  

8. Freshdesk

• Feature: Scenario Automations — Alert support or send reminder.
  
• Sample: Automation auto-responds to customer with relevant payment options.
  

9. Xero

• Feature: Invoice Event Webhooks — Initiate reminders on overdue invoices.
  
• Sample: Webhook to automation endpoint on invoice status change.
  

10. Mailgun

• Feature: Email API — Automated personalized emails for payment recovery.
  
• Sample: Use Variables API to merge relevant invoice info.
  

11. WhatsApp Business API

• Feature: Proactive message template for overdue payment.
  
• Sample: Send pre-approved template with payment instructions.
  

12. Zoho Books

• Feature: Payment Reminder Automation — Send scheduled reminders.
  
• Sample: Configure to auto-send email/SMS after failure.
  

13. Slack

• Feature: Incoming Webhooks — Notify internal finance or sales teams.
  
• Sample: Post channel alerts with links to customer’s account.
  

14. SAP Business One

• Feature: Alerts & Approvals — Issue notification workflow for failed payments.
  
• Sample: Alert user on AR invoice overdue status.
  

15. Microsoft Power Automate

• Feature: Automated Cloud Flows — Integrate payment gateway and CRMs for reminders.
  
• Sample: Flow connecting payment event to Teams/email/SMS notification.
  

16. PayPal

• Feature: IPN (Instant Payment Notification) — Detect payment failure and notify.
  
• Sample: Process “txn_type=recurring_payment_failed”.
  

17. DocuSign

• Feature: Envelope Events API — Send payment commitment reminders for pending signatures.
  
• Sample: Trigger follow-up based on envelope status change.
  

18. Google Workspace (Gmail, Calendar)

• Feature: Apps Script/Calendar API — Schedule reminders or send emails to customer.
  
• Sample: Auto-create calendar event/reminder for follow-up.
  

19. Pipedrive

• Feature: Workflow Automation — Mark deal as blocked and trigger reminder sequence.
  
• Sample: Automate activity on deal stage “Payment Failed”.
  

20. Intercom

• Feature: Message Automation — In-app, push, or email nudge to affected user.
  
• Sample: Series messages activated on failed payment tag.
  

21. Monday.com

• Feature: Automations — Notify team, create reminder items.
  
• Sample: Auto-update board status and send notification on overdue status.
  

22. Notion

• Feature: Integration with payment data, auto-create tasks for follow-up.
  
• Sample: Use API to generate to-do for responsible agent.
  

23. Zoho CRM

• Feature: Workflow Rules — Auto-generate call/email task post-failure.
  
• Sample: Rule to assign follow-up to account manager.
  

24. Trello

• Feature: Butler Automation — Move card or send reminder on payment fail label.
  
• Sample: Auto-create checklist for escalation steps.
  

Benefits

1. Faster detection and resolution of payment issues.

2. Consistent, error-free follow-up process.

3. Reduced manual admin and customer service load.

4. Improved payment recovery rates and customer retention.

5. Complete record of all communication and actions for audit/compliance.