Automated notification for failed payments

Purpose

1.1. Ensure immediate awareness of failed payments for timely resolution, reducing revenue leakage and maintaining customer satisfaction.
1.2. Notify customers and internal teams about failed transactions, provide actionable next steps, and update accounting records.
1.3. Comply with billing practices by maintaining a transparent payment process and offering retry/rescue paths for failed payments.
1.4. Prevent service delivery interruptions due to unresolved payment failures and maintain operational cash flow.
1.5. Enhance customer experience by automating communication and reducing manual follow-up effort.

Trigger Conditions

2.1. Payment gateway transaction status returns "failed," "declined," or "chargeback."
2.2. Bank or card issuer denies transaction or exceeds retry attempts.
2.3. Scheduled invoice auto-billing fails (e.g., recurring membership/services failed charge).
2.4. System detects payment API error or webhook iteration signaling unsuccessful payment.

Platform Variants

3.1. Stripe
• Feature/Setting: Webhooks for event "invoice.payment_failed"; configure endpoint to process customer and admin notifications.

3.2. PayPal
• Feature/Setting: IPN (Instant Payment Notification) settings; listen for "FAILED" or "DENIED" statuses, trigger notification sequence.

3.3. Square
• Feature/Setting: Webhook “payment.failed”; map to automated message dispatch and CRM update.

3.4. Braintree
• Feature/Setting: Webhook for "transaction_failed"; integrate with notifications and backend updates.

3.5. Adyen
• Feature/Setting: Notification endpoints for "AUTHORISATION_FAILED" events; channel alert to responsible parties.

3.6. Authorize.Net
• Feature/Setting: Transaction Reporting API; poll for failed status, send alerts.

3.7. Worldpay
• Feature/Setting: Notification settings, configure callback for PAYMENT_FAILED events to trigger alerts.

3.8. Twilio
• Feature/Setting: Programmable Messaging API; set message template to notify via SMS upon payment failure.

3.9. SendGrid
• Feature/Setting: API v3/mail/send; trigger transactional email based on failure event payload.

3.10. Slack
• Feature/Setting: Incoming Webhooks; post to admin channel when payment failure detected.

3.11. Microsoft Teams
• Feature/Setting: Webhook connector; notify finance/channel of failed payment.

3.12. Mailgun
• Feature/Setting: Messages API; send triggered email for failed transaction.

3.13. Zapier
• Feature/Setting: Trigger on payment system webhook, action to send notification via preferred channel.

3.14. Airtable
• Feature/Setting: Incoming Webhooks with automation rules; flag and assign failed payment tasks.

3.15. Freshdesk
• Feature/Setting: Ticket creation via API; open support ticket on failed payment.

3.16. Salesforce
• Feature/Setting: Process Builder or Flow; auto-update record and alert account owner.

3.17. HubSpot
• Feature/Setting: Workflows triggered by failed payment custom property; alert sales and support.

3.18. Google Sheets
• Feature/Setting: App Script/Webhook; add a row for failed payment, initiate follow-up workflow.

3.19. Zendesk
• Feature/Setting: Trigger API to automatically open a support ticket for failed transactions.

3.20. Pipedrive
• Feature/Setting: Deal automation; tag customer record on payment failure, set follow-up activity.

3.21. Intercom
• Feature/Setting: Event triggers; automatically message user in-app or via email upon failed payment event.

3.22. ActiveCampaign
• Feature/Setting: Automation workflow triggered by webhook; send recovery email/sequence for failed payment.

Benefits

4.1. Real-time awareness of payment issues for proactive resolution and customer contact.
4.2. Reduced churn risk and revenue loss due to prompt follow-up.
4.3. Lower administrative burden from manual monitoring and notification.
4.4. Enhanced transparency and professional customer communication.
4.5. Improved financial tracking, compliance, and team accountability.