Payment failure and retry workflows

Purpose

 1.1. The purpose is to automate payment failure detection, customer notification, retry attempts, and financial reporting for aquatic centres, ensuring continuous revenue flow without manual intervention.
 1.2. Automates identifying failed transactions, initiating retry logics, alerting staff and members, updating accounting, and escalating unresolved payment issues.
 1.3. Automating this process maximizes payment recovery, improves financial health, and enhances member experience.

Trigger Conditions

 2.1. Automatedly triggered by payment gateway failure webhooks.
 2.2. Automation runs on transaction status updates indicating failure (e.g., card declined, insufficient funds).
 2.3. Schedule-based retries after X hours/days, or upon status change.
 2.4. Manual staff override triggers (e.g., reviewing unresolved payments).

Platform Variants

 3.1. Stripe
  • Feature: Webhook "invoice.payment_failed", automates retry scheduling and notifications.
 3.2. PayPal
  • Feature: Instant Payment Notification (IPN) “FAILED” event, automates customer re-engagement.
 3.3. Square
  • Feature: “payment.failed” webhook, automates retry logic and CRM updates.
 3.4. Braintree
  • Feature: Disbursement Webhooks, automate collection retry task creation.
 3.5. Recurly
  • Feature: “Failed Payment” Notification, automates account dunning management.
 3.6. Chargify
  • Feature: “payment_failure” webhook, automates customer lifecycle messaging.
 3.7. Zoho Books
  • Feature: API “getInvoices” with status=“unpaid”, automates debt collection notifications.
 3.8. QuickBooks Online
  • Feature: Reports API to identify failed payments, automate follow-up task creation.
 3.9. Xero
  • Feature: Payments webhook, automates journal update after retry.
 3.10. FreshBooks
  • Feature: “Payment Failure” API event, automates alert workflow.
 3.11. Salesforce
  • Feature: Process Builder—Payment Status Change, automates case creation.
 3.12. HubSpot
  • Feature: Workflows—Deal Stage Update, automates payment recovery campaigns.
 3.13. Twilio
  • Feature: SMS API, automates personalized payment retry reminders.
 3.14. SendGrid
  • Feature: Transactional Email API, automates templated failed payment notices.
 3.15. Mailgun
  • Feature: Event API—automates multi-stage email escalation.
 3.16. Microsoft Power Automate
  • Feature: Automated flow with HTTP Webhook trigger, automates retry across multiple systems.
 3.17. Google Sheets
  • Feature: Google Apps Script to automate failed payment list updates in real time.
 3.18. Slack
  • Feature: Incoming Webhooks, automate team notification on failed payment events.
 3.19. Monday.com
  • Feature: Automations—Status Change, automates accounts receivable pipelines.
 3.20. Zendesk
  • Feature: Trigger—Ticket on Payment Issue, automate helpdesk escalation.
 3.21. Intercom
  • Feature: Event Tracking for automating chat-based payment recovery nudges.
 3.22. Pipedrive
  • Feature: Activity Automation on Payment Status, automate follow-up reminders for sales teams.

Benefits

 4.1. Automates repetitive tasks reducing administrative workload.
 4.2. Automated retry logic maximizes successful transactions and cash flow.
 4.3. Automation minimizes manual errors and missed recovery opportunities.
 4.4. Improves customer retention by automatedly resolving payment issues promptly.
 4.5. Creates audit trails for compliance and financial transparency using automated logs.
 4.6. Automating notifications and escalations reduces member churn and service interruptions.
 4.7. Boosts operational efficiency with end-to-end payment processing automation.