Automated alerts for failed payments

Purpose

1.1. Automate detection of failed or declined payments for members, guests, or event participants at a badminton complex.
1.2. Automate sending rapid alerts to staff, administrators, or customers, enabling instant awareness and quick action.
1.3. Automated notification workflow improves revenue recovery, reduces manual checks, and automates communication loops.
1.4. Enables automating account restriction, membership suspension, or resending payment links for immediate resolution.
1.5. Ensures automating compliance with payment collection policies and automating escalation to finance or management teams.

Trigger Conditions

2.1. Automatedly triggered on payment failures, declines, expired cards, or incomplete payment events in online payment gateways.
2.2. Can automate upon unsuccessful transaction callbacks from POS systems, mobile apps, or web forms.
2.3. Automates regularly scheduled scans for unsettled or bounced payments in accounts or membership renewal records.

Platform Variants

3.1. Stripe
• Feature/Setting: “Webhooks” – configure on “charge.failed” event to automate alerts to staff and customers.
3.2. PayPal
• Feature/Setting: IPN (Instant Payment Notification) endpoint – triggers automation on “FAILED” transactions.
3.3. Square
• Feature/Setting: “Payment Webhooks” – set webhook to automate on “payment.failed” event for alerts.
3.4. Razorpay
• Feature/Setting: “Webhook” – configure for “payment.failed” and “subscription.charge_failed” to automate notifications.
3.5. Adyen
• Feature/Setting: “Notifications” – automate by posting to endpoint on “AUTHORISATION_REFUSED”.
3.6. Authorize.Net
• Feature/Setting: “Silent Post URL” – code response to automate when transactionResultCode = "declined".
3.7. Twilio SMS
• Feature/Setting: “Programmable SMS API” – automate sending SMS alerts to responsible users on failure.
3.8. SendGrid
• Feature/Setting: “Mail Send API” – automate sending email alerts using dynamic transaction templates.
3.9. Slack
• Feature/Setting: “Incoming Webhooks” – automate notifications to finance or admin channels on payment failure.
3.10. Microsoft Teams
• Feature/Setting: “Incoming Webhook” – automate alert flow to dedicated teams or groups.
3.11. Zendesk
• Feature/Setting: “Ticket Automation” – automate creation of support tickets for failed payments with custom triggers.
3.12. Google Sheets
• Feature/Setting: “Sheets API” – automate entry of failed payment row, auto-sharing to finance team.
3.13. Airtable
• Feature/Setting: “Automations” – automate failed payments log and alert linked users.
3.14. Zoho Books
• Feature/Setting: “Webhooks” – automate notification via in-app alerts or emails on failure events.
3.15. QuickBooks Online
• Feature/Setting: “Webhook API” – automate detection and alert for unsuccessful invoice payments.
3.16. Mailgun
• Feature/Setting: “Messages API” – automate sending transactional failed payment email alerts.
3.17. Pusher
• Feature/Setting: “Beams” – automates push notifications to mobile apps for failed payment events.
3.18. Discord
• Feature/Setting: “Webhook” – automate payment failure notifications to designated server/channel.
3.19. WhatsApp Business API
• Feature/Setting: “Send Message” endpoint – automate direct messaging to customers or admins on transaction error.
3.20. Salesforce
• Feature/Setting: “Process Builder/Flow” – automates missed payment record-keeping and account status updates.

Benefits

4.1. Automates real-time notification flow, preventing manual oversight and enabling instant corrective action.
4.2. Streamlines finance operations by automating escalation and resolution steps upon payment exceptions.
4.3. Reduces revenue loss by automatedly prompting customers to retry failed payments or update payment info.
4.4. Automates compliance tracking with payment policies, documenting all failed payment events for audits.
4.5. Automates communication across teams, platforms, and customer segments—integrating alerts with minimal manual input.