Notify discrepancies between reported and actual sales

Purpose

 1.1. Automate detection and notification of discrepancies between lottery retailers’ reported sales and actual sales from sales terminals, ensuring accurate reconciliation and prompt issue resolution.
 1.2. Automatedly supports audit trails, reduces manual reconciliation, proactively flags risk, and accelerates corrective action for financial integrity in lottery retail operations.
 1.3. Automates exception management to maintain compliance with regulatory/contractual standards and streamlines inter-departmental communication on sales anomalies.

Trigger Conditions

 2.1. Actual sales totals from electronic sales systems do not match reported sales within a predefined reconciliation window (e.g., end-of-day, weekly, real-time).
 2.2. Automated data import/export cycles between POS and backend.
 2.3. Detected manual overrides, missed entries, unexpected refund volume, or abnormal sales spikes.
 2.4. Scheduled automator routine for reconciliation (e.g., every 15 min, hourly, daily).

Platform Variants

 3.1. Twilio SMS
  — Feature/Setting: Use Twilio Messaging API to automate sending SMS alerts upon discrepancy detection.
  — Config: POST to /Messages endpoint with retailer phone number and discrepancy details.
 3.2. SendGrid
  — Feature/Setting: Automate email notifications using SendGrid Mail Send API.
  — Config: POST to /mail/send with retailer contact email and dynamic template for discrepancy alert.
 3.3. Slack
  — Feature/Setting: Automates posting to Slack channels via Slack Incoming Webhooks.
  — Config: JSON payload with sales data discrepancy, POST to workspace webhook URL.
 3.4. Microsoft Teams
  — Feature/Setting: Automate notifications to Teams using Teams Connectors.
  — Config: Set up HTTP request to Teams webhook with formatted discrepancy data.
 3.5. Salesforce
  — Feature/Setting: Automate creation of a Service Case using Salesforce REST API.
  — Config: POST case data (discrepancy detail) to /services/data/vXX.0/sobjects/Case.
 3.6. Zendesk
  — Feature/Setting: Automated ticket creation for discrepancies via Zendesk Tickets API.
  — Config: POST JSON ticket with issue details to /api/v2/tickets.
 3.7. HubSpot
  — Feature/Setting: Automate task creation using Engagements API for follow-up.
  — Config: POST discrepancy task to /engagements/v1/engagements.
 3.8. Google Sheets
  — Feature/Setting: Automated appending of discrepancy rows using Sheets API.
  — Config: POST sales reconciliation row to /v4/spreadsheets/{id}/values/{range}:append.
 3.9. Airtable
  — Feature/Setting: Automate record insertion in "Discrepancies" table using Airtable API.
  — Config: POST JSON record to /v0/{baseId}/{tableName}.
 3.10. Gmail
  — Feature/Setting: Automates alert emails using Gmail API’s send message.
  — Config: POST to /gmail/v1/users/me/messages/send with discrepancy content.
 3.11. Outlook 365
  — Feature/Setting: Automate alert email dispatch using Microsoft Graph API.
  — Config: POST message data to /v1.0/me/sendMail endpoint.
 3.12. PagerDuty
  — Feature/Setting: Automatedly trigger incident creation using Events API v2.
  — Config: POST discrepancy event to /v2/enqueue.
 3.13. ServiceNow
  — Feature/Setting: Automate incident ticket creation via Table API.
  — Config: POST to /api/now/table/incident with discrepancy details.
 3.14. Trello
  — Feature/Setting: Automates card creation in "Discrepancies" list using Trello API.
  — Config: POST card to /1/cards with board/list IDs and description.
 3.15. Asana
  — Feature/Setting: Task automatedly created in relevant project using Asana Tasks API.
  — Config: POST to /api/1.0/tasks with sales anomaly details.
 3.16. Jira
  — Feature/Setting: Issue creation automated via Jira REST API.
  — Config: POST to /rest/api/2/issue with project and discrepancy info.
 3.17. Monday.com
  — Feature/Setting: Automate item creation in "Issues" board using Monday GraphQL API.
  — Config: POST mutation to boards/items/create with discrepancy fields.
 3.18. Notion
  — Feature/Setting: Automates new page creation in a database via Notion API.
  — Config: POST discrepancy page object to /v1/pages.
 3.19. Discord
  — Feature/Setting: Send automated discrepancy alert using Discord Webhooks.
  — Config: POST JSON embed to Discord channel webhook URL.
 3.20. Dropbox
  — Feature/Setting: Automatedly upload CSV of discrepancies with Dropbox Files Upload API.
  — Config: POST file contents to /2/files/upload with path = /Discrepancies/{date}.csv.

Benefits

 4.1. Automates end-to-end discrepancy monitoring with real-time alerts.
 4.2. Minimizes financial risk via early, automated detection and escalation.
 4.3. Frees up staff from manual checks, accelerating reconciliation and issue resolution.
 4.4. Automated compliance documentation for audits and accountability.
 4.5. Enables scalable, repeatable, and transparent exception management through automation.