Post-Procedure and Follow-Up CarePurpose
1.2. Automatedly send customized feedback forms at scheduled intervals post-procedure.
1.3. Automator gathers patient-reported outcomes, satisfaction scores, recovery details, and complications.
1.4. Automate notifications to clinical staff if negative feedback or complications are reported.
1.5. Automation enables reporting, benchmarking, and continuous process improvement.
Trigger Conditions
2.2. Automation of reminders at set intervals (e.g., day 1, week 1, month 1 post-op).
2.3. Trigger automates when the patient record reaches a defined post-surgery status.
2.4. Automate sending based on custom workflows (e.g., only for certain procedure codes).
2.5. Auto-trigger on manual flag by care coordinator.
Platform Variants
• Feature/Setting: Automate sending SMS surveys via Messages API; set endpoint to trigger on patient discharge.
3.2. SendGrid
• Feature/Setting: Automator uses Send Email API to auto-send customizable feedback forms.
3.3. SurveyMonkey
• Feature/Setting: Automate survey distribution with Create/Send Survey API; webhooks for response collection.
3.4. Typeform
• Feature/Setting: Automate feedback collection using Forms API; auto-send personalized post-op feedback links.
3.5. Google Forms
• Feature/Setting: Automator sends form links by auto-email using Gmail API.
3.6. Salesforce Health Cloud
• Feature/Setting: Automates workflow rules to trigger post-op surveys using Process Builder.
3.7. Mailchimp
• Feature/Setting: Automate feedback campaign emails via Campaigns API using patient segments.
3.8. Jotform
• Feature/Setting: Automate survey dispatch with Forms API; automate data sync to EHR.
3.9. HubSpot
• Feature/Setting: Automate scheduled follow-up emails with feedback forms via Workflows.
3.10. Microsoft Power Automate
• Feature/Setting: Automate multi-step workflow to send surveys and alerts in Teams/Outlook.
3.11. ActiveCampaign
• Feature/Setting: Automator launches post-surgery feedback email campaigns via Automations API.
3.12. Medallia
• Feature/Setting: Automate triggering experience surveys via Experience Cloud API; real-time analysis.
3.13. Zendesk
• Feature/Setting: Automating post-op feedback ticket creation via API; triggers alerts for negative scores.
3.14. Freshdesk
• Feature/Setting: Automate follow-up ticket creation for collecting patient feedback post-procedure.
3.15. DocuSign
• Feature/Setting: Automator sends outcome consent/acknowledgement e-docs automatically post-procedure.
3.16. Slack
• Feature/Setting: Automation triggers survey notifications or feedback alerts in care channels via Webhooks API.
3.17. WhatsApp Business API
• Feature/Setting: Automate sending post-surgery follow-up messages or surveys via WhatsApp templates.
3.18. Intercom
• Feature/Setting: Automated feedback requests in chat using Message API based on surgery date tags.
3.19. Zoho CRM
• Feature/Setting: CRM auto-updates with feedback status using Workflow Automation.
3.20. Epic EHR
• Feature/Setting: Automate patient outreach using MyChart APIs with scheduled outcome collection forms.
3.21. Google Calendar
• Feature/Setting: Automate reminders for follow-up survey completion with Events API integration.
Benefits
4.2. Automates administrative work, reducing manual follow-up labor.
4.3. Automator ensures no patient falls through the cracks post-procedure.
4.4. Automated outcome tracking enables real-time identification of complications.
4.5. Automation enhances patient engagement and satisfaction.
4.6. Automating reporting supports compliance and auditing needs.