Post-Sale & Customer Support AutomationPurpose
1.2. Reduces manual entry, ensures no customer inquiry is missed, improves response time, and offers consolidated tracking for post-sale issues, delivery, and maintenance support.
1.3. Enables routing, categorization, and prioritization of requests—aligning to SLAs and regulatory aviation compliance.
1.4. Supports assignment and escalation workflows, customer communication logs, and integration into core dealer CRM or ERP environments.
Trigger Conditions
2.2. Submission of a dealer webform (e.g., post-sales inquiry, warranty claim, document request).
2.3. Pre-defined keywords in email/webform (e.g., “maintenance”, “delivery delay”).
2.4. Attachments present (e.g., photos, contracts, certificates).
2.5. External platform notification (e.g., webhook call from live chat or SMS-to-ticket conversion).
Platform Variants
• API: Tickets API (`POST /api/v2/tickets`)—configure to capture webform fields and email body as ticket fields.
3.2. Freshdesk
• API: Create Ticket Endpoint (`POST /api/v2/tickets`)—map subject, description, and requester from parsed source.
3.3. Salesforce Service Cloud
• API: Cases REST API (`POST /services/data/vXX.X/sobjects/Case/`)—webhook from form or email ingestion maps directly.
3.4. HubSpot Service
• Feature: Conversations Inbox Ingestion—auto-routes email/webform to ticket pipeline.
3.5. Jira Service Management
• API: Create Issue (`POST /rest/api/2/issue`)—create ticket in specific project via form/email parse.
3.6. ServiceNow
• API: Table Insert (`POST /api/now/table/incident`)—capture source and configure custom fields.
3.7. Zoho Desk
• API: Add Ticket (`POST /api/v1/tickets`)—parse incoming content, populate requester and department.
3.8. Microsoft Dynamics 365 Customer Service
• API: Create Incident (`POST /api/data/v9.1/incidents`)—Webform auto-push via Power Automate.
3.9. Intercom
• Feature: Inbox API (`POST /conversations`)—email and form parsed to conversations inbox.
3.10. Gorgias
• API: Tickets (`POST /api/tickets`)—direct email parsing and tagging via endpoint.
3.11. Help Scout
• API: Create Conversation (`POST /v2/conversations`)—payload from webform/email input.
3.12. Kayako
• API: Create Ticket (`POST /api/v1/tickets`)—auto-map sender, subject, message.
3.13. Spiceworks
• Feature: Email-to-Ticket—configure mailbox, auto-generate on receipt.
3.14. HappyFox
• API: Ticket Creation (`POST /api/1.1/json/ticket/`)—post form or parsed email data.
3.15. LiveAgent
• API: Create Ticket (`POST /api/tickets`)—webhook triggers on submission.
3.16. Freshservice
• API: Create Ticket (`POST /api/v2/tickets`)—sync fields from form entries.
3.17. Front
• Feature: Inbox Rules—auto-create ticket on inbound message to support channel.
3.18. OTRS
• API: TicketCreate (`TicketCreate/` endpoint)—push payload from parsed source.
3.19. Zoho CRM
• API: Create Support Ticket (`POST /crm/v2/Tickets`)—webform and email API integration.
3.20. Monday.com
• API: Create Item (`POST /v2/items`)—configure ticket board, map custom fields from source.
3.21. Asana
• Feature: Tasks API (`POST /tasks`)—form/email triggers new support task in relevant project/section.
3.22. Trello
• API: Cards (`POST /1/cards`)—auto-add card to support board from parsed content.
Benefits
4.2. Maintains a unified, auditable customer support record across all channels.
4.3. Accelerates SLA adherence with instant triage and assignment.
4.4. Enhances customer experience by minimizing response time and support gaps.
4.5. Easily integrates with dealer backend systems for comprehensive client history and compliance.
4.6. Automates attachment download, structured field mapping, and custom routing by ticket type.
4.7. Reduces administrative workload and risk of human error for sales and support teams.