Prescription & Test Result HandlingPurpose
1.2. Improve patient satisfaction with real-time updates on prescription status.
1.3. Streamline workflow for staff by automating outreach, reducing manual follow-up.
1.4. Prevent miscommunication or delay by automatedly communicating prescription readiness.
1.5. Increase patient adherence and engagement via persistent automated reminders.
Trigger Conditions
2.2. Prescription completion event in EHR/EMR or pharmacy software triggers the automation.
2.3. Patient or care provider updates the status in patient management application.
2.4. Automation runs on scheduled intervals to check for new or updated ready prescriptions.
2.5. Receipt of batch file or API event indicating completed prescriptions.
Platform Variants
• Feature/Setting: Use SMS API; e.g., POST /Messages with patient mobile, message template, prescription details.
3.2. SendGrid
• Feature/Setting: Use Email API’s /mail/send endpoint for template email delivery when prescriptions are ready.
3.3. Mailgun
• Feature/Setting: Use messages API to automate personalized ready-for-pickup email delivery.
3.4. HubSpot
• Feature/Setting: Setup workflow automation to send notification emails using CRM contact details; use “Email” module.
3.5. Zapier
• Feature/Setting: Automate prescription-ready notifications with Gmail, Slack, or SMS integrations upon trigger app event.
3.6. Microsoft Power Automate
• Feature/Setting: Build flow with trigger from EHR (via HTTP/webhook) and automated email or Teams message to patient.
3.7. Salesforce Health Cloud
• Feature/Setting: Automate “Send Notification” Flow after prescription status change via Process Builder.
3.8. Slack
• Feature/Setting: Automate direct or channel notification via Incoming Webhook API with medication and patient info.
3.9. Google Chat
• Feature/Setting: Use Google Apps Script or Chat API for automated DM to patient from Google Workspace account.
3.10. AWS SNS
• Feature/Setting: Use Publish API for SMS/email/Push notification based on prescription ready event from EHR.
3.11. Pusher Beams
• Feature/Setting: Configure automated push notification on mobile app using publishToInterests API.
3.12. IVR with Plivo
• Feature/Setting: Automate voice call alert using Call API and TTS endpoint with prescription ready message.
3.13. Viber API
• Feature/Setting: Automate Viber message push with POST /send_message and patient chat ID.
3.14. WhatsApp Business API
• Feature/Setting: Template messages via /messages endpoint automated on prescription ready status.
3.15. Freshdesk
• Feature/Setting: Automate ticket update and notify patient via Freshdesk API automation on readiness event.
3.16. Google Firebase Cloud Messaging
• Feature/Setting: Send automated push notification to patient mobile app using FCM send API.
3.17. OneSignal
• Feature/Setting: Trigger automated push notifications with REST API on ‘prescription ready’ flag in source system.
3.18. Intercom
• Feature/Setting: Automate in-app or email message using Custom Bot Rules and Messaging API.
3.19. Patient Portal APIs (e.g., Epic, Cerner)
• Feature/Setting: Use “Send Notification” functions on patient portal API for real-time alerts.
3.20. ActiveCampaign
• Feature/Setting: Automate email/SMS campaigns using Automation Builder upon ready trigger by webhook.
3.21. Klaviyo
• Feature/Setting: Automated flows using “Ready for Pickup” event trigger to push notification via SMS/email.
3.22. Facebook Messenger API
• Feature/Setting: Automate Messenger notifications using Send API when prescription status changes.
Benefits
4.2. Automates timely updates, resulting in higher patient retention and clinic efficiency.
4.3. Automated reminders reduce prescription abandonment and improve health outcomes.
4.4. Error-free, audit-traceable communication for compliance and patient safety.
4.5. Add scalability by automating bulk notification processes during peak volumes.