Procurement & Supply Chain Automation**Purpose:**
1.2. Automates detection and reporting of deviations from expected delivery timelines and inventory losses.
1.3. Enables automated notification, ticket creation, and escalation hierarchy activation across all involved corporate departments and vendors.
1.4. Centralizes data and automatedly synchronizes status updates, ensuring automated responses to disruptions minimize manual intervention and limit downstream operational risks.
1.5. Streamlines the supply chain by automating vendor accountability, follow-ups, and automatedly logging issues for audit and analysis.
**Trigger Conditions:**
2.2. Automated triggers if goods are marked “Missing” within warehouse or inventory management systems.
2.3. Automatedly initiated based on lack of delivery confirmation scans after a designated threshold (e.g., X hours/days post-ETA).
2.4. Automatically triggers on vendor system exception messages or EDI ASN mismatches.
**Platform Variants:**
• Feature/Setting: Message sending via Programmable SMS API; configure automated message with shipment/issue details and escalation level.
3.2. **SendGrid**
• Feature/Setting: Automated email alerts; set up a transactional template for escalation events using their Mail Send API.
3.3. **Slack**
• Feature/Setting: Automated message posting via Incoming Webhooks or Workflow Builder, pushing escalation details to #escalation-channels.
3.4. **ServiceNow**
• Feature/Setting: Incident Management API; configure automated incident or escalation ticket creation when shipment exceptions detected.
3.5. **SAP S/4HANA**
• Feature/Setting: Automated workflow in Procurement module; trigger “Escalate Issue” workflow via BAPI on delay/missing status.
3.6. **Microsoft Teams**
• Feature/Setting: Automated alert/message to designated team channel using Webhooks or Graph API when escalation criteria met.
3.7. **Zendesk**
• Feature/Setting: Ticket API auto-creation; configuration for tagging and auto-assigning escalation urgency and owner.
3.8. **Jira Service Management**
• Feature/Setting: Automated Issue creation via REST API, flagged as “Supply Chain Escalation.”
3.9. **PagerDuty**
• Feature/Setting: Automated incident creation with escalation policy set; map delay codes to urgency levels.
3.10. **Oracle SCM Cloud**
• Feature/Setting: Automated Alerts configuration in Supply Chain Orchestration; trigger escalation workflow based on event triggers.
3.11. **Amazon SNS**
• Feature/Setting: Automated notification topic for escalation subscribers; triggered via Lambda or API on shipment event.
3.12. **Salesforce**
• Feature/Setting: Automated Case creation with escalation rules and workflow emails, using Process Builder or API.
3.13. **SAP Ariba**
• Feature/Setting: Automated workflow for supply disruption notification, using the Approval Flow configurator.
3.14. **Box**
• Feature/Setting: Automatedly upload and share issue documentation to stakeholder folders using Box API triggers.
3.15. **Gmail (Google Workspace API)**
• Feature/Setting: Automated send escalation emails based on labels or filters mapped to shipment status updates.
3.16. **Trello**
• Feature/Setting: Automated card creation on escalation board via REST API with supplier and issue metadata.
3.17. **Monday.com**
• Feature/Setting: Automated item creation in “Escalation” board; use API or native automation recipes for notifications.
3.18. **Microsoft Power Automate**
• Feature/Setting: Automated workflow to connect ERP/shipping events with Outlook, Teams, and SharePoint notifications.
3.19. **Google Chat**
• Feature/Setting: Automated bot alert into centralized chat room for decision-makers, via Google Chat API.
3.20. **Asana**
• Feature/Setting: Automation project update for each escalation; task created for supply management, using Asana API.
3.21. **Intercom**
• Feature/Setting: Automated in-app or email message to internal supply chain teams when escalation is triggered, via Messages API.
3.22. **IBM Sterling Supply Chain Suite**
• Feature/Setting: Automated exception alerts using Order Management APIs; configurable escalation logic.
**Benefits:**
4.2. Automatedly ensures timely stakeholder awareness and response.
4.3. Centralizes and automates compliance and audit logs for missed deadlines.
4.4. Increases vendor accountability with automated and timely documentation.
4.5. Automating reduces chances of delayed production and ripple effects.
4.6. Scales automated decision-making for both routine and high-priority supply incidents.