Delivery tracking alerts sent to relevant teams

Purpose

1.1. Provide real-time delivery tracking alerts to procurement and supply chain teams for critical parts and equipment shipments.
1.2. Enhance transparency, reduce delays, and support proactive management of supply chain disruptions.
1.3. Enable escalation procedures in the event of shipment deviations, exceptions, or urgent updates.
1.4. Centralize delivery information via automated notifications, improving operational response and coordination.

Trigger Conditions

2.1. Shipment status changes (e.g., in transit, delayed, delivered, out for delivery).
2.2. ETA updates from carrier or logistics provider APIs.
2.3. Exception events detected (e.g., customs hold, missed scan, damage report).
2.4. Scheduled periodic tracking updates (e.g., daily summary, every 4 hours).
2.5. Manual trigger by supply chain manager in urgent cases.

Platform variants

3.1. Twilio SMS
• Function: "Messages API" — configure webhook endpoint to send SMS alert when status update received.
3.2. SendGrid
• Feature: "Mail Send API" — trigger custom email with delivery data on each shipment update.
3.3. Slack
• Feature: "Incoming Webhooks" — post message to dedicated supply chain channel when event detected.
3.4. Microsoft Teams
• Feature: "Webhook Connector" — send adaptive card with shipment details on status change.
3.5. Telegram
• API: "Bot API sendMessage" — configure bot to notify group chat of urgent shipment alerts.
3.6. WhatsApp Business API
• Feature: "Message Template" — auto-send tracking alert to internal groups on ETA change.
3.7. SAP Ariba
• Integration: "Event Notification API" — trigger internal workflow and alert on delivery exceptions.
3.8. Oracle SCM Cloud
• API: "Supply Chain Event Triggers" — push updates to alert system on delivery milestones.
3.9. Salesforce
• Function: "Process Builder or Flow" — automatically notify procurement when shipment status is updated.
3.10. Microsoft Outlook
• Feature: "Automated Email Rules (Power Automate integration)" — filter and deliver shipment alerts directly.
3.11. Webex Teams
• API: "Create Message" — post notification with shipment summary to operations space.
3.12. PagerDuty
• API: "Events API v2" — auto-create incident or notification for critical delivery issues.
3.13. Asana
• Feature: "Task Comments via API" — append update to shipment tracking task.
3.14. Jira
• API: "Issue Webhooks" — trigger comment or status update with delivery tracking event.
3.15. Google Chat
• Integration: "Incoming Webhook" — send card notifications with delivery progress.
3.16. Trello
• API: "Create Card/Comment" — add progress note to shipment tracking board.
3.17. Monday.com
• Integration: "Automations" — auto-update status column and alert team.
3.18. HubSpot
• Feature: "Workflows" — push delivery updates to the relevant supply chain contacts.
3.19. Airtable
• API: "Record Update" — log status change and trigger alert field for notifications.
3.20. Zapier
• Feature: "Webhooks" — forward tracking data to any configured communication channel.
3.21. ServiceNow
• Function: "Event Management" — raise alert and assign action for shipment incidents.
3.22. Discord
• API: "Webhook URL" — send shipping update messages to specified team channel.

Benefits

4.1. Increases visibility across supply chain operations, reducing manual follow-ups.
4.2. Enables immediate response to shipment issues, minimizing disruption.
4.3. Centralizes and standardizes communication, improving compliance and auditability.
4.4. Reduces missed notifications and human error in delivery tracking.
4.5. Supports multi-channel alerts to inform all relevant stakeholders instantly.