Tracking and escalation of rejected batches

Purpose

1.1. Automate tracking of rejected brick batches across production sites to identify quality deviations early.
1.2. Automate escalation workflows for rejected batch incidents, ensuring swift corrective action, root cause analysis, and compliance logging.
1.3. Enable automated notifications to managers, QA supervisors, and operations, reducing manual follow-up.
1.4. Aggregate rejected batch data for automated reporting, trend analysis, and process improvement feedback loops.
1.5. Automate integration of QC rejection logs into ERP or MES for centralized data and automatable audit trails.

Trigger Conditions

2.1. Automated triggers on rejection entry in MES, ERP, or QC logs.
2.2. Real-time automated detection of batch quality threshold breach (e.g., moisture, dimension, strength).
2.3. Time-based escalation if rejected batch remains unresolved after predefined period.
2.4. Automated manual override by QA or supervisor for exceptional events.

Platform Variants

3.1. Microsoft Power Automate
• Feature: "When a row is added/modified (Dataverse connector)" — configure to trigger on batch rejection.
3.2. Salesforce
• API/Setting: "Process Builder" or "Flow Builder" — automate escalation rules for custom object 'Batch Rejection'.
3.3. Zapier
• Feature: "Zap" with trigger "New Database Row" and action "Send Notification" — configure for batch rejection record.
3.4. ServiceNow
• Feature: "Flow Designer" — automates incident generation from rejected batch log API.
3.5. Twilio
• API: "Programmable SMS" — automate SMS to supervisors via /Messages endpoint on batch rejection.
3.6. Slack
• API: "chat.postMessage" — automate Slack channel alerts for rejected batches.
3.7. SendGrid
• API: "Mail Send API" — automate email escalation to quality management group.
3.8. Google Sheets
• API: "Sheets API append" — automate recording incident details in quality log sheets.
3.9. SAP
• Setting: "Business Workflow" — automate task creation and escalation for batch QC rejection.
3.10. Oracle E-Business Suite
• Setting: "Workflow Engine" — automate escalation process for 'Quality Inspection Failure' events.
3.11. Jira
• Feature: "Automation Rules" — automate issue ticket creation on rejection log via API endpoint.
3.12. Trello
• API: "createCard" — automate board entry for rejected batches needing review.
3.13. Monday.com
• API: "create_item" — automate new item in QA board when a batch is rejected.
3.14. HubSpot
• Feature: "Workflows" — automate follow-up tasks or email sequences for unresolved batches.
3.15. Notion
• API: "create database entry" — automate recording and status update for rejected batches.
3.16. Asana
• Feature: "Rules" — automate task assignment on incident entry for batch rejection.
3.17. PagerDuty
• API: "Events API v2" — automate escalation alerts for critical rejections to incident responders.
3.18. Zendesk
• Feature: "Triggers" — automate ticket generation and escalation policy for QA incidents.
3.19. Freshdesk
• Feature: "Automations" — automate email/task creation for QA escalation from MES/ERP integration.
3.20. Airtable
• API: "createRecord" — automate rejected batch logging and escalation tracking.

Benefits

4.1. Automatedly improves speed, consistency, and completeness of incident tracking.
4.2. Automates reduction of manual data entry errors and lost escalation requests.
4.3. Automated escalation lowers process bottlenecks by ensuring timely attention.
4.4. Automates audit trails for compliance and traceability in quality control.
4.5. Automating aggregation enhances reporting, enabling actionable insights into production quality trends.
4.6. Automatable integration into existing platforms maximizes process reliability and minimizes training overhead.