Risk and issue tracking notifications

Purpose

1.1. Notify team members, stakeholders, and management promptly about newly identified risks or issues within aeronautical engineering projects.
1.2. Automate escalation paths for unresolved issues or escalated risks according to predefined criteria.
1.3. Provide audit trails and status histories for compliance and project review.
1.4. Integrate with existing project management, engineering, and communication platforms for maximal workflow efficiency.
1.5. Facilitate real-time adjustments in resource allocation or project planning triggered by risk-level changes.

Trigger Conditions

2.1. New risk/issue creation in a project management platform.
2.2. Change in risk or issue status (e.g., escalated, resolved, overdue).
2.3. Assignment or re-assignment of risk/issue to a team member.
2.4. Imminent deadline or overdue status for risk/issue mitigation tasks.
2.5. Approval or rejection of risk/issue mitigation actions.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Send SMS notification to stakeholders via /Messages API (e.g., POST /2010-04-01/Accounts/{AccountSid}/Messages.json).
3.2. SendGrid
• Feature/Setting: Dispatch risk notifications using SendGrid’s /mail/send API to project teams.
3.3. Microsoft Teams
• Feature/Setting: Use Incoming Webhook to post alerts in risk/issue channels.
3.4. Slack
• Feature/Setting: webhook for automated posting of issue alerts in designated channels.
3.5. Jira
• Feature/Setting: Create or update issues via /rest/api/3/issue.
3.6. Asana
• Feature/Setting: Create task/comment using POST /tasks or POST /tasks/{task_gid}/stories for risk updates.
3.7. Trello
• Feature/Setting: Add cards via /1/cards or comment via /1/cards/{id}/actions/comments for risk tracking.
3.8. Monday.com
• Feature/Setting: Use GraphQL mutation to create/update issues in boards.
3.9. ServiceNow
• Feature/Setting: Create incident or update task via /api/now/table/incident.
3.10. Zendesk
• Feature/Setting: Ticket creation and update using /api/v2/tickets.json.
3.11. Google Chat
• Feature/Setting: Use webhooks for message posting in rooms specific to risk alerts.
3.12. Outlook/Exchange
• Feature/Setting: Send automated email alerts via /v1.0/me/sendMail.
3.13. Gmail
• Feature/Setting: Automate email sends for risk alerts using /gmail/v1/users/{userId}/messages/send.
3.14. PagerDuty
• Feature/Setting: Trigger incidents via /incidents API for high-priority risks.
3.15. Zoho Projects
• Feature/Setting: Automate creation/modification of issues with /restapi/portal/{portal_name}/projects/{project_id}/bugs/.
3.16. Wrike
• Feature/Setting: Update/create tasks or comments with /tasks or /comments endpoints.
3.17. ClickUp
• Feature/Setting: New task/subtask for risks using /api/v2/task.
3.18. Notion
• Feature/Setting: Append risk items to databases via /v1/pages or /v1/databases/{database_id}/pages.
3.19. Basecamp
• Feature/Setting: Create campfire post or To-Do via /buckets/{project_id}/todoset.
3.20. Microsoft Power Automate
• Feature/Setting: Flow to trigger Teams, Outlook, or SharePoint notification based on connector triggers (e.g., “When a new item is added”).

Benefits

4.1. Ensures immediate awareness of critical risks and issues for all relevant parties.
4.2. Reduces manual follow-up and administrative overhead.
4.3. Enhances compliance, transparency, and accountability in issue management.
4.4. Facilitates proactive project adjustments and resource management.
4.5. Integrates with existing engineering tools for a seamless project management experience.
4.6. Maintains a centralized, searchable record of all risk and issue notifications.
4.7. Enables scalable, repeatable processes across multiple engineering projects.