Public Communications & OutreachPurpose
1.2. Collect citizen intent, contact info, special needs, and consents for event participation.
1.3. Coordinate invitations, confirmations, reminders, volunteer scheduling, and public safety notices aligned with the animal control event workflow.
1.4. Integrate attendance tracking, post-event feedback, media distribution, reporting, and government transparency requirements.
Trigger Conditions
2.2. Online form submission indicating RSVP, interest, or volunteer availability.
2.3. Manual data import from call center/operator listing event respondents.
2.4. API update from city’s main event database or partner organizations.
2.5. Incoming email, SMS, or social media direct message with event keywords.
Platform Variants
3.1. Microsoft Forms
• Feature: Collect public RSVPs with custom question flow and consent.
• Sample: Configure webhook to fire on form submission.
3.2. Google Calendar API
• Feature: Auto-create and update public event entries; manage invitations.
• Sample: Enable calendar.events.insert and sendNotifications.
3.3. Eventbrite API
• Feature: Event registration, ticketing, roster generation.
• Sample: event.list, attendee.list endpoints.
3.4. Twilio SMS
• Feature: Send/receive text messages for confirmations, reminders.
• Sample: Messaging Service SID, SMS callback URL configured.
3.5. SendGrid
• Feature: Transactional and scheduled event messages to registrants.
• Sample: Use Mail Send endpoint with dynamic templates.
3.6. Zoom API
• Feature: Webinars and virtual orientations; attendee registration automation.
• Sample: meetings.create, webinar registrant add endpoints.
3.7. Salesforce Service Cloud
• Feature: Track constituent registration, automate follow-ups.
• Sample: Configure process builder rules for new event case types.
3.8. Slack
• Feature: Automated notifications to internal event staff for new sign-ups.
• Sample: Incoming Webhook app integration.
3.9. Microsoft Outlook 365 Graph API
• Feature: Automated email invitations/integration with Exchange-based calendars.
• Sample: Use /calendar/events and /sendMail endpoints.
3.10. Typeform
• Feature: Interactive public survey forms with webhook triggers.
• Sample: Configure POST webhook for new submissions.
3.11. ZoomInfo API
• Feature: Enrich constituent RSVPs with verified contact data.
• Sample: Person Search and Update endpoints.
3.12. Airtable
• Feature: Event registration database, filter for attendance and special needs.
• Sample: Automations for new or updated records.
3.13. Google Sheets API
• Feature: Log registrations, status, update attendee lists dynamically.
• Sample: spreadsheets.values.append endpoint.
3.14. DocuSign eSignature
• Feature: Consent collection for event participation (e.g., for animal handling).
• Sample: Envelopes:create for bulk sending.
3.15. HubSpot
• Feature: Track constituent engagement, send workflow emails pre/post event.
• Sample: Contact and Deals APIs for segmentation.
3.16. Facebook Graph API
• Feature: Sync Facebook RSVPs/comments, auto-invite responders.
• Sample: /event/intrested endpoint, webhooks for activity.
3.17. Google Analytics
• Feature: Event engagement and campaign tracking.
• Sample: Event tagging for registration touchpoints.
3.18. Trello
• Feature: Board and card automation for outreach team tasking (e.g. confirmations, venue setup).
• Sample: Create card via REST API webhook.
3.19. Zendesk
• Feature: Ticket creation for complicated registration requests or accessibility issues.
• Sample: Ticket API, trigger on specific webhook event.
3.20. Mailchimp
• Feature: Automated event announcement and follow-up campaigns.
• Sample: Triggers: subscriber joined, new campaign automation flow.
Benefits
4.2. Increases registration accuracy, compliance, and public engagement.
4.3. Enables scalable outreach for multi-channel public safety and welfare initiatives.
4.4. Ensures traceable reporting and satisfaction surveys for government standards.
4.5. Rapid response capabilities for last-minute event changes, cancellations, or emergency animal alerts.