Public Interaction & Service RequestsPurpose
1.2. Enable automated intake from public interaction channels, status updates to the public, internal notifications, and legal documentation for recovered or unclaimed items.
1.3. Automate compliance with government evidentiary protocols and streamline item claim, inventory, and disposal procedures.
1.4. Ensure automated cross-referencing with criminal case files and preventive reporting to related law enforcement bodies.
Trigger Conditions
2.2. Automate triggers on receiving images or descriptions matching predefined “lost & found” keywords or item types.
2.3. Automated case updates when an item is returned, claimed, or moved to evidence/disposal status.
2.4. Automate notifications on status changes or regulatory deadlines approaching for unclaimed items.
Platform Variants
• Feature/Setting: Webhook for “new SMS received”; automate by parsing report text and routing data to case records.
3.2. SendGrid
• Feature/Setting: Inbound Parse Webhook; automate intake of lost & found emails, trigger automated acknowledgment.
3.3. Microsoft Power Automate
• Feature/Setting: Automated flow for Microsoft Forms submissions; link form fields to police case management.
3.4. ServiceNow
• Feature/Setting: Incident Management API; automate creation and tracking of lost/found incident tickets.
3.5. Salesforce Service Cloud
• Feature/Setting: Case Object API; automate registration and workflow assignment on item intake.
3.6. Google Cloud Functions
• Feature/Setting: HTTP-triggered functions; automate backend scripts for matching, status, and notifications.
3.7. IBM Watson Assistant
• Feature/Setting: Intent Recognition; automate sorting of public queries into lost & found automated workflows.
3.8. Zapier
• Feature/Setting: Multi-app Zaps; automate workflows across intake, tracking, and notification apps.
3.9. Slack
• Feature/Setting: Incoming Webhooks; automate internal alerting and progress updates for police staff channels.
3.10. DocuSign
• Feature/Setting: Envelope Creation API; automate digital signature flows for claim or disposal authorization forms.
3.11. Google Sheets
• Feature/Setting: App Script on Form Submit; automate record-keeping and data synchronization for reports.
3.12. Jira Service Management
• Feature/Setting: REST API for issue creation; automate item intake as new tasks and workflow assignment.
3.13. AWS Lambda
• Feature/Setting: Scheduled and event-driven functions; automate background checks and inventory expiry alerts.
3.14. Microsoft Teams
• Feature/Setting: Adaptive Cards & Bots; automate status alerts and claim reminders to administrative units.
3.15. HubSpot Service Hub
• Feature/Setting: Ticketing pipelines; automate tracking, escalation, and closure of found item cases.
3.16. Intercom
• Feature/Setting: Webhooks for new conversations; automate intake from chat, auto-classify and escalate cases.
3.17. Zendesk
• Feature/Setting: Triggers & Automations; automate ticket creation, status updates, and user notifications.
3.18. Airtable
• Feature/Setting: Automations for record creation and update; automate central inventory and claims tracking.
3.19. SharePoint
• Feature/Setting: Automated Workflows via Power Automate; archive forms, automate notifications, and manage documents.
3.20. Freshdesk
• Feature/Setting: Scenario Automations and API; automate intake from multiple channels, status tracking, and SLA alerts.
Benefits
4.2. Automated notification stream enhances public trust and ensures timely communication.
4.3. Automation reduces manual errors, expedites the matching of items, and prevents lost reports from being overlooked.
4.4. Automated processes free personnel for high-value duties, streamlining police-pubic interactions.
4.5. Centralizing automatable records provides a transparent, readily auditable lost & found chain of custody.