Purpose
1. Enable immediate and reliable escalation of identified critical issues in adult foster care to management to ensure compliance, resident safety, and prompt corrective action.
2. Automate detection, classification, and reporting of incidents or non-conformities from care logs, electronic health records, or incident reports.
3. Streamline communication to upper-level management via preferred channels, archiving reports for audit trails and regulatory review.
4. Maintain transparency and accountability in quality assurance and continuous improvement processes.
Trigger Conditions
1. Detection of keywords/phrases indicating urgent issues (e.g., abuse, medication error, elopement) in digital reports.
2. Manual flagging of incidents by care staff through digital forms or mobile apps.
3. Status updates in EHR or incident management systems reflecting escalation threshold breach (e.g., "critical," "immediate action required").
4. Scheduled or periodic scans of incident and feedback submissions for flagged severity.
Platform Variants
1. Twilio SMS
• Feature/Setting: Automated SMS send via Messaging API; configure webhook trigger when issue matches criteria.
2. SendGrid
• Feature/Setting: Transactional email via Email API; configure automation rule to draft/send alerts with incident attachments.
3. Slack
• Feature/Setting: Incoming Webhooks; post structured alert message in a designated management channel.
4. Microsoft Teams
• Feature/Setting: Incoming Webhook Connector; configure to deliver adaptive cards containing incident details.
5. PagerDuty
• Feature/Setting: REST Events API; configure event trigger for high-severity incidents, auto-create incident ticket.
6. ServiceNow
• Feature/Setting: Incident Management API; configure to create "Critical" incident records with custom fields.
7. Zendesk
• Feature/Setting: Tickets API; auto-create and assign high-urgency ticket to management group.
8. Jira Service Management
• Feature/Setting: REST API "Create Issue"; preset to add "Critical" label and notify specific managers.
9. Google Chat
• Feature/Setting: Webhook Bot; configure webhook to post structured issue summary into management space.
10. Microsoft Outlook
• Feature/Setting: Graph API “SendMail”; configure to send high-priority flagged emails to management distribution list.
11. Asana
• Feature/Setting: Tasks API; auto-create and assign “Critical Issue” tasks in management project.
12. Trello
• Feature/Setting: Cards API; generate new card in escalations list, apply critical label, notify via mention.
13. Salesforce
• Feature/Setting: Case Management API; configure to open new "Critical" case with full incident data.
14. SAP SuccessFactors
• Feature/Setting: Incident Reporting; configure workflow to auto-notify HR/management via integrated alert.
15. Zoho CRM
• Feature/Setting: Cases/Calls API; auto-log incident and notify via configured workflow.
16. Discord
• Feature/Setting: Webhook; send real-time alert to private admin channel with incident details.
17. Monday.com
• Feature/Setting: Items API; auto-create board item and send instant notification to admin group.
18. Freshdesk
• Feature/Setting: Tickets API; auto-assign “Critical” status, route to managers, attach documentation.
19. Intercom
• Feature/Setting: Conversations API; auto-send chat notifications to management, mark urgent.
20. Airtable
• Feature/Setting: Automations; trigger new row in “Critical Issue Log,” auto-email managers using Send Email action.
21. Notion
• Feature/Setting: Database API; append page with issue report, mention management via Slack/Email integration.
22. Microsoft Power Automate
• Feature/Setting: Flow trigger on critical data rows; send adaptive card to Teams/Outlook on detection.
23. AWS SES
• Feature/Setting: SendEmail action; configure Lambda to trigger transactional email based on critical flag.
24. Zoom
• Feature/Setting: Chatbot/In-app Notification; push instant alert to designated executives in Zoom Chat.
Benefits
1. Immediate escalation of threats improves resident safety and regulatory compliance.
2. Consistent documentation enhances transparency and auditability.
3. Reduces manual communication load on care staff, allowing more time for direct care.
4. Multi-channel delivery assures management does not miss critical alerts, even offsite.
5. Supports data-driven quality improvement and mitigation of future risks.
Quality Assurance & Feedback