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Customer repeat rate reporting

Purpose

1.1. Automate regular tracking, calculation, and visualization of customer repeat rate for commercial photographers in advertising.
1.2. Identifies patterns of client retention, project recurrence, and flags high-value loyal customers.
1.3. Aggregates data from bookings, invoices, and CRM to report frequency of repeat jobs within custom periods.
1.4. Enables strategic upselling and targeted outreach by quantifying loyal client base.
1.5. Streamlines analytics by integrating with cloud, CRM, and reporting tools for actionable insights.

Trigger Conditions

2.1. New booking or client entry in CRM.
2.2. Invoice issued, paid, or project status changed to completed.
2.3. Scheduled time (end of week, month, or custom range).
2.4. Manual trigger via dashboard or report request.
2.5. Update to client status (e.g., churned/reactivated).

Platform Variants

3.1. Salesforce
• Feature/Setting: Use Reports API; configure trigger on new “Opportunity Won” events to update repeat rate field
3.2. HubSpot
• Feature/Setting: Workflow automation; set trigger on contact deal closed-won, use “Calculate property” to track repeat frequency
3.3. Zoho CRM
• Feature/Setting: Deluge scripting on module update; pull unique client project count
3.4. Pipedrive
• Feature/Setting: Webhooks on deal close; generate customer repeat count via API
3.5. QuickBooks
• Feature/Setting: Trigger on new paid invoice; export customer transaction history via Reports API
3.6. FreshBooks
• Feature/Setting: Event listeners for client payments; compile repeat rate in custom dashboard widget
3.7. Stripe
• Feature/Setting: Use Customer and Charges API; aggregate payment history by customer email
3.8. Google Sheets
• Feature/Setting: On form submission or data entry; formula or Apps Script to count repeat clients
3.9. Airtable
• Feature/Setting: Automation on record update; rollup or count field to monitor return client ratio
3.10. Monday.com
• Feature/Setting: Custom automation on item created; set up dashboard count of returning clients
3.11. Asana
• Feature/Setting: Custom fields for “Repeat Client,” automation to update based on task/project past client use
3.12. Notion
• Feature/Setting: Database relations; formula properties to tally repeat customer entries
3.13. Xero
• Feature/Setting: API extraction of paid invoices; match by contact ID, calculate repeat transactions
3.14. Mailchimp
• Feature/Setting: Use tags/segments; automation triggers on returning clients, update dynamic audience analytics
3.15. Shopify
• Feature/Setting: Orders API; script to calculate repeat purchase rate by customer
3.16. WooCommerce
• Feature/Setting: Webhook on new order; custom function to increment repeat purchase counts
3.17. Power BI
• Feature/Setting: Schedule data refresh; DAX measures for repeat rate calculation
3.18. Tableau
• Feature/Setting: Scheduled extracts with calculated fields; unique client return rate visualization
3.19. Microsoft Dynamics 365
• Feature/Setting: Power Automate on “Order Complete”; custom report widget for repeat customers
3.20. Slack
• Feature/Setting: Incoming webhooks; send alerts on repeat customer threshold reached
3.21. Zapier
• Feature/Setting: Multi-step automation; link CRM and reporting tool to generate repeat rate docs
3.22. Intercom
• Feature/Setting: Custom event triggers; tag users on each new purchase and automate analytics
3.23. Klaviyo
• Feature/Setting: Segment by order frequency; automated flows to report on repeat purchasers
3.24. ClickUp
• Feature/Setting: Custom fields; automation to count projects per client and trigger report update

Benefits

4.1. Eliminates manual data review, reducing errors in analytics.
4.2. Promotes data-driven retention strategies for advertising photographers.
4.3. Enables proactive outreach and loyalty program targeting.
4.4. Visualizes trends for faster executive decisions.
4.5. Integrates into existing tech stack with minimal friction.
4.6. Ensures timely, actionable insights for sales and marketing optimization.

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