Automated survey and NPS score collection

Purpose

1.1. Collect post-session feedback, calculate NPS, and monitor student satisfaction for Aerial Dance classes.
1.2. Generate actionable reports for instructors and management to improve class quality and retention.
1.3. Standardize data capture by automating the survey delivery, response aggregation, and analytics integration.
1.4. Auto-segment audiences by attendance frequency, class type, instructor, and feedback sentiment.

Trigger Conditions

2.1. Completion of an Aerial Dance class session (manual or attendance-tracking system trigger).
2.2. New participant attendance entry in fitness management software.
2.3. Scheduled intervals (e.g., end of week, month, or after a set number of sessions) for bulk surveys.
2.4. Change in participant status, e.g., after a trial or membership upgrade.

Platform Variants

3.1. Twilio
• Feature: Programmable SMS; Send survey links via SMS after classes with triggered workflows.
• Sample Config: "POST /Messages" endpoint with dynamic recipient and message body.
3.2. SendGrid
• Feature: Email API; Deliver HTML-based feedback forms post-session.
• Sample Config: "POST /mail/send" with personalized variables.
3.3. Google Forms
• Feature: Form Response API; Auto-generate prefilled links for each participant.
• Sample Config: Construct URL parameters for unique session and user.
3.4. Typeform
• Feature: Webhooks + Response API; Fetch and map answers for analytics.
• Sample Config: Register webhook, use "/responses" for results.
3.5. SurveyMonkey
• Feature: Collect Responses API; Send invitations and poll feedback.
• Sample Config: Use "POST /collectors" and "POST /messages" to invite.
3.6. Microsoft Forms
• Feature: Graph API; Automate form filling and result extraction.
• Sample Config: Use "GET /forms/{id}/responses" for fetching data.
3.7. Slack
• Feature: Workflow Builder, Survey Bot; Trigger surveys in post-class channels.
• Sample Config: Setup "Survey" workflow and post automated message.
3.8. WhatsApp Business API
• Feature: Template Message; Automated survey link via WhatsApp after each class.
• Sample Config: Use "POST /messages" with dynamic placeholders.
3.9. Jotform
• Feature: Webhook Integration; Send personalized survey forms.
• Sample Config: Register webhook, auto-populate participant data.
3.10. Mailchimp
• Feature: Campaign Automation; Schedule feedback campaigns to segmented lists.
• Sample Config: Setup "Automated Email Series" triggered by attendance event.
3.11. Zoho Survey
• Feature: Zoho Flow connection; Event-triggered survey dispatch.
• Sample Config: Connect to CRM/attendance data, auto-send survey.
3.12. HubSpot
• Feature: Workflows, Feedback Surveys; Trigger post-class NPS forms to contacts.
• Sample Config: Workflow triggers, send "Customer Feedback Survey" type.
3.13. Salesforce
• Feature: Marketing Cloud, Survey Integration; Automated email or app survey dispatch.
• Sample Config: Journey Builder, trigger survey email/task.
3.14. Airtable
• Feature: Forms & Automations; Log survey responses and calculate scores.
• Sample Config: Trigger form on record update, run NPS calculation automation.
3.15. Monday.com
• Feature: Workflows & Forms; Survey after class completion sets feedback status.
• Sample Config: Form workflow triggers survey notification.
3.16. Pipedrive
• Feature: Workflow Automation, Survey Plugin; Feedback sent at deal/contact update.
• Sample Config: Trigger on pipeline stage, send survey via plugin or API.
3.17. Constant Contact
• Feature: Email Triggers; Survey campaign dispatch post-attendance.
• Sample Config: Automated Email Campaign on tagged event.
3.18. Intercom
• Feature: Event-based Messaging; In-app or email survey after class marked complete.
• Sample Config: Trigger on custom user event, send survey message.
3.19. ActiveCampaign
• Feature: Automations; Feedback requests by tag or action.
• Sample Config: Tag "Attended Aerial Class" triggers survey with personalized URL.
3.20. Freshdesk
• Feature: Feedback Automation; Ticket/session closed triggers survey.
• Sample Config: Automation rule fires survey upon "session closed" or completed.

Benefits

4.1. Real-time participant satisfaction tracking to inform decisions.
4.2. Higher response rates with channel-diverse delivery.
4.3. Consistent analytics and benchmarking for class and instructor evaluation.
4.4. Accelerated feedback cycle, allowing immediate intervention on negative scores.
4.5. Reduction of manual overhead and human error in reporting.