Reporting & AnalyticsPurpose
1. Detect and report delivery exceptions, such as late arrivals or stock-outs, impacting aggregate supply chain performance in wholesale construction materials.
2. Capture supplier performance metrics, send real-time alerts, escalate unresolved incidents, and provide analytics for operational improvements and contractual compliance.
3. Enable proactive actions and root-cause analysis to reduce project delays, minimize stock disruptions, and uphold SLA obligations.
Trigger Conditions
1. Delivery record shows expected vs. actual delivery time exceeds threshold (e.g., >30 min delay).
2. Inventory management system indicates SKU falls below minimum stock level (reorder point breached).
3. Supplier portal posts an exception status (e.g., “partial delivery” or “out-of-stock notice”).
4. Lack of order fulfillment update within pre-defined time window triggers escalation workflow.
Platform Variants (20)
1. Twilio
- Feature/Setting: SMS API, configure to send SMS when exception event detected (e.g., POST to /Messages)
2. SendGrid
- Feature/Setting: Mail Send API, trigger transactional email notifications on late delivery or stock-out (e.g., send POST to /mail/send)
3. Microsoft Teams
- Feature/Setting: Incoming Webhook, push adaptive card alert for exception report (configure webhook URL in channel)
4. Slack
- Feature/Setting: Webhooks or Slack API chat.postMessage, post alert in #logistics or #supply-chain channel programmatically
5. ServiceNow
- Feature/Setting: Incident Management API, create incident ticket for late/stock-out events (submit to /api/now/table/incident)
6. Salesforce
- Feature/Setting: Flows or Apex Triggers, auto-log case or task when late delivery flag appears in CRM/ERP integration
7. SAP
- Feature/Setting: SAP API Hub - Outbound Delivery and Stock Event APIs, configure event trigger for exception scenarios
8. Oracle ERP Cloud
- Feature/Setting: REST API event monitoring, auto-generate incident and alert (use /fscmRestApi/resources/11.13.18.05/deliveries or stock endpoint)
9. Google Sheets
- Feature/Setting: App Script triggers, auto-log exception in shared spreadsheet when webhook receives event
10. Power BI
- Feature/Setting: Streaming datasets, automatically update exception visual dashboards on event arrival
11. Monday.com
- Feature/Setting: Automations & API, trigger status column update and notify team upon late delivery or low stock REST event
12. Zendesk
- Feature/Setting: Tickets API, auto-create a support ticket with structured supplier exception data (POST to /api/v2/tickets)
13. Jira
- Feature/Setting: Issue Create API, generate and assign task on supplier exception (POST /rest/api/2/issue)
14. Asana
- Feature/Setting: Tasks API, auto-create task for tracking delivery/stock-out incidents (POST to /tasks)
15. Trello
- Feature/Setting: API card creation, automatically add card to “Exceptions” list with exception details
16. PagerDuty
- Feature/Setting: Events API v2, trigger incident for escalation (POST /v2/enqueue) when exception recorded
17. Google Chat
- Feature/Setting: Webhook, push message to predefined room when exception webhook fires
18. HubSpot
- Feature/Setting: Tickets API, create a new ticket in Service module for each late delivery (POST /crm/v3/objects/tickets)
19. Intercom
- Feature/Setting: Conversations API, send in-app message to notify suppliers/users on exception event
20. ClickUp
- Feature/Setting: Tasks API, generate task for action/follow-up tied to exception report (POST /api/v2/task)
Benefits
1. Immediate visibility: management and teams notified the moment delivery or inventory issues occur.
2. Reduced downtime: enables fast escalation and incident resolution, minimizing operational disruption.
3. Accurate records: auto-logged exceptions create audit trails for analysis and improvement.
4. SLA compliance: exceptions tracked, escalated, and reported for supplier accountability.
5. Data-driven insights: aggregated analytics reveal bottlenecks and inform procurement strategy.