Reporting and AnalyticsPurpose
1.2. Enable management to proactively address inefficiencies and maintain service quality in airport shuttle operations.
1.3. Reduce customer complaints by addressing service issues before escalation.
1.4. Facilitate data-driven decision-making by automatically highlighting negative patterns in operations.
1.5. Integrate seamlessly across dispatch, GPS tracking, and customer feedback sources.
Trigger Conditions
2.2. Route or driver performance consistently below fleet averages for a configurable period.
2.3. High frequency of problems reported on a particular route or by specific drivers.
2.4. Missed pickups or late arrivals exceeding company SLA limits.
2.5. Automated audit cycle (e.g., daily, weekly analyzes).
Platform Variants
• Feature: Flow Builder/Reports
• Configure: Automated workflow to detect records with low performance metrics and flag them.
3.2. Microsoft Power Automate
• Feature: Scheduled Flows
• Configure: Setup to monitor KPI fields in Excel, SQL, or Dynamics and generate flags.
3.3. Twilio SMS
• Feature: Programmable Messaging
• Configure: Send SMS alerts to managers when a driver/route is flagged.
3.4. SendGrid
• Feature: Alert Emails
• Configure: Email notification upon detection of underperforming routes or drivers.
3.5. Slack
• Feature: Incoming Webhooks
• Configure: Post flagged items in management or operations channels.
3.6. Google Sheets
• Feature: Google Apps Script
• Configure: Script runs on schedule to assess flagged rows based on KPI data.
3.7. Airtable
• Feature: Automations
• Configure: Trigger when a record meets underperformance condition; flag and notify.
3.8. SAP
• Feature: Business Workflow
• Configure: Automated evaluation of performance tables and status update of flagged items.
3.9. Zoho Analytics
• Feature: Scheduled Reports
• Configure: Automated flag and notification workflows on KPI alerts.
3.10. Jira
• Feature: Automation Rules
• Configure: Auto-create issues when underperformance detected in imported service data.
3.11. Monday.com
• Feature: Automations
• Configure: Update status column and notify managers if KPIs not met.
3.12. ServiceNow
• Feature: Flow Designer
• Configure: Trigger tasks/alerts for review upon underperformance detection.
3.13. Tableau
• Feature: Data-Driven Alerts
• Configure: Send automatic flags to stakeholders when metrics fall below benchmarks.
3.14. HubSpot
• Feature: Workflows
• Configure: Set workflow to monitor custom fields and flag when thresholds are breached.
3.15. Zendesk
• Feature: Triggers
• Configure: Create support ticket for flagged performance metrics.
3.16. Quick Base
• Feature: Pipelines
• Configure: Monitor data tables and auto-flag low KPIs.
3.17. Oracle Fusion Cloud
• Feature: Process Automation
• Configure: Scheduled runs to audit and flag underperformers in HR/service tables.
3.18. Asana
• Feature: Rules
• Configure: Move task to “Underperforming” upon detection in connected data or forms.
3.19. Smartsheet
• Feature: Automated Workflows
• Configure: Change status cell/alert stakeholders with underperformance conditions.
3.20. ClickUp
• Feature: Automation
• Configure: Status change, comment, and notification on flagged performance.
Benefits
4.2. Automatic, unbiased identification based on preset KPIs.
4.3. Cross-platform notifications ensure no delays or missed alerts.
4.4. Allows human intervention only where needed, raising operational efficiency.
4.5. Enables ongoing refinement of KPIs with data feedback, supporting continuous improvement.