Automated alerts for negative review trends

Purpose

1.1. Automate real-time detection and reporting of negative review trends across platforms to enable proactive management in the AV equipment repair sector.
1.2. Automator consistently monitors review platforms, identifying sudden surges or recurrent patterns of negative feedback, flagging service or product issues rapidly.
1.3. Automation ensures managers receive actionable insights, helping to automate customer support escalation and improve repair standards automatedly.

Trigger Conditions

2.1. Automated detection of reviews with low ratings (1-2 stars) posted within a defined time window (e.g., 24 hours).
2.2. Automates analysis of keywords like "poor", "broken", "not working" in textual feedback.
2.3. Triggers when aggregate negative reviews exceed a predefined threshold (e.g., >5/day).

Platform Variants

3.1. Twilio
• Feature/Setting: Automate SMS alerts using Programmable Messaging API—configure trigger to send SMS to staff upon trend detection.
3.2. SendGrid
• Feature/Setting: Automates sending of email alerts with automated templates using Mail Send API.
3.3. Slack
• Feature/Setting: Automated notifications to designated channel using Incoming Webhooks—configure for immediate staff alert.
3.4. Microsoft Teams
• Feature/Setting: Automates adaptive card posting via Incoming Webhook API.
3.5. Google Sheets
• Feature/Setting: Automated updating of a negative reviews dashboard using Sheets API.
3.6. Salesforce
• Feature/Setting: Automated creation of Cases from review triggers using the REST API.
3.7. Zendesk
• Feature/Setting: Automated ticket generation via Tickets API when negative trend detected.
3.8. ServiceNow
• Feature/Setting: Automates incident record generation using Table API.
3.9. Notion
• Feature/Setting: Automated logging of each negative review event into a database through Notion API.
3.10. Jira
• Feature/Setting: Automated issue ticket creation using Issues API upon alert criteria met.
3.11. Trello
• Feature/Setting: Automates creation of actionable cards through Trello API.
3.12. Gmail
• Feature/Setting: Automatedly send alert emails via Gmail API.
3.13. Outlook
• Feature/Setting: Automate warning emails based on Microsoft Graph API.
3.14. Zapier
• Feature/Setting: Automates cross-platform action triggers based on customizable workflows.
3.15. Monday.com
• Feature/Setting: Automates creation of new items or updates using Board API.
3.16. HubSpot
• Feature/Setting: Automates follow-up task assignment using Tickets API.
3.17. Asana
• Feature/Setting: Automatedly generate tasks when review triggers detected via Asana API.
3.18. Google Chat
• Feature/Setting: Automated alert messaging to team chat using Google Chat API.
3.19. Discord
• Feature/Setting: Automates sending alerts to designated channels using Webhook Integration.
3.20. Freshdesk
• Feature/Setting: Automates support ticket creation via Freshdesk Ticket API.

Benefits

4.1. Automates early intervention, preventing escalation of service complaints by rapidly notifying staff.
4.2. Enhances reputation management efficiency through automated, systematic, and timely alerts.
4.3. Reduced manual monitoring overhead by automating the trend detection and reporting process.
4.4. Automator helps ensure no negative review trend is missed, improving overall customer experience automatedly.
4.5. Supports data-driven automated analytics for ongoing service improvement.