Reminder messages for upcoming reservations

Purpose

1.1. Automate recurring reminder messages about upcoming beach pavilion reservations to keep guests informed and reduce no-shows.
1.2. Ensure notifications reach users via email, SMS, WhatsApp, in-app, or voice calls to maximize attendance.
1.3. Automates customer engagement by proactively reminding guests, improving operations management, and supporting reservation compliance.
1.4. Enables business to automate follow-ups, reducing manual workload and ensuring consistent communication cycles.

Trigger Conditions

2.1. New reservation created, updated, or canceled in booking system triggers automated workflow.
2.2. Predefined timeline before reservation (e.g., 24, 48, or 72 hours ahead) automatically initiates reminder.
2.3. Custom user preferences for notification type or timing are detected and used to trigger automated reminders.
2.4. Automatable triggers include repeating schedule scans for upcoming bookings and status changes in the reservation database.

Platform Variants

3.1 Twilio SMS
• Feature/Setting: Automate sending SMS by connecting Twilio’s Send Message API; configure from and to numbers and reservation message template.
3.2 SendGrid
• Feature/Setting: Automate email reminders by configuring SendGrid v3 Mail Send API with dynamic reservation details and recipient list.
3.3 Slack
• Feature/Setting: Automate direct messages or channel notifications using Slack Incoming Webhooks; set reservation channel and payload.
3.4 WhatsApp Business API
• Feature/Setting: Automate WhatsApp message delivery with reservation reminders using Message Templates approved via Meta API.
3.5 Gmail
• Feature/Setting: Automate sending emails with Gmail API “Users.messages.send” endpoint integrating guest details.
3.6 Microsoft Outlook 365
• Feature/Setting: Automate calendar event and mail reminders via “Create Event” and “Send Mail” Office 365 APIs.
3.7 Telegram
• Feature/Setting: Automate Telegram Bot API’s “sendMessage” to handle alerts to guests with booking info.
3.8 AWS SNS
• Feature/Setting: Automate SMS and mobile push using “Publish” action with reservation data injected in message body.
3.9 HubSpot
• Feature/Setting: Automate workflow-triggered emails using HubSpot Workflows and Sequences API linked to booking fields.
3.10 Mailchimp
• Feature/Setting: Automate scheduled campaign sends leveraging Mailchimp’s Campaigns API with reservation segment lists.
3.11 Pushover
• Feature/Setting: Automate app push notifications with Pushover’s “messages” API using reservation reminder text and user keys.
3.12 Discord
• Feature/Setting: Automate custom bot messages using Discord Webhook posting reservation event alerts.
3.13 Freshdesk
• Feature/Setting: Automate ticket creation or email alerts on Freshdesk Ticket API for reservation reminders.
3.14 Salesforce
• Feature/Setting: Automate task or email send using Salesforce Flow Scheduler and Email Message object for every reservation.
3.15 Zoho CRM
• Feature/Setting: Automate workflows with Zoho CRM’s “Send Email” and “Create Task” for bookings in Leads or Contacts.
3.16 ActiveCampaign
• Feature/Setting: Automate email and SMS sequences for reservation reminders via ActiveCampaign Automations API.
3.17 Facebook Messenger
• Feature/Setting: Automate message sends with Messenger Platform’s “Send API” for reservation alerting.
3.18 Zendesk
• Feature/Setting: Automate ticket-generated email notifications with Zendesk Triggers and Automation rules.
3.19 Viber
• Feature/Setting: Automate reminder texts via Viber’s Public Account API “send_message” endpoint.
3.20 Intercom
• Feature/Setting: Automate scheduled in-app or email messages using Intercom’s Conversations API for users with upcoming reservations.
3.21 Google Calendar
• Feature/Setting: Automate event-based reminders with Calendar API events.insert including automated notification settings for guests.
3.22 Zoom
• Feature/Setting: Automate scheduled meeting alerts tied to reservations using Zoom API’s “Meeting Reminders”.

Benefits

4.1. Automating reminders minimizes human error and ensures all guests are reliably notified.
4.2. Reduces operational overhead by automating routine communication, freeing staff for value-added tasks.
4.3. Enhances guest experience by automating timely, consistent reservation notifications.
4.4. Automates increased show rates, optimizing resource and facility usage for the beach pavilion.
4.5. Supports multi-channel communication adaptability through automator configuration, ensuring widespread reach.