Automated reservation confirmation emails and SMS

Purpose

1.1. Automate sending of reservation confirmation emails and SMS to parking customers.
1.2. Ensure instant, reliable, and consistent communication upon reservation creation or modification.
1.3. Automatedly inform customers of their booking status, access instructions, and support contacts.
1.4. Reduce manual workload and eliminate delays in customer notification for corporate parking lot operations.
1.5. Achieve scalable, audit-friendly automating of reservation communications to support large or multiple lots.

Trigger Conditions

2.1. New reservation created by customer in the parking booking system.
2.2. Existing reservation altered (date, time, vehicle, contact details) by customer or staff.
2.3. Reservation canceled, requiring automatedly sending cancellation confirmation.
2.4. Failed payments that require automating retry/reminder notifications for booking completion.
2.5. Scheduled periodic reminders or pre-arrival instructions based on reservation date.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API — Automate sending booking confirmations to customer’s phone; POST to `/Messages` with recipient, body, and sender settings configured.
3.2. SendGrid
• Feature/Setting: Transactional email API — Automate dispatch of confirmation emails; configure dynamic templates and POST to `/mail/send` endpoint with personalization.
3.3. AWS SNS
• Feature/Setting: SMS publish — Automatedly send SMS notifications by publishing messages to customer phone numbers via SNS topics.
3.4. Mailgun
• Feature/Setting: Messages API — Automate sending of emails using POST `/messages` and custom template variables for reservation details.
3.5. Plivo
• Feature/Setting: SMS API — Implement automator for confirmation SMS; set `src`, `dst`, and `text` in `/Message` resource.
3.6. Mandrill
• Feature/Setting: Messages/send-template — Automate email confirmations by posting recipient and template data to Mandrill API.
3.7. Nexmo (Vonage)
• Feature/Setting: SMS API — Automate SMS via POST to `/sms/json` with sender, recipient, and confirmation message data.
3.8. Microsoft Outlook 365
• Feature/Setting: Send mail API endpoint (`/v1.0/me/sendMail`) — Automate email confirmations using adaptive booking templates.
3.9. Google Gmail API
• Feature/Setting: `messages.send` endpoint — Automate email confirmation dispatch in Gmail, support for HTML email body with reservation data.
3.10. Clickatell
• Feature/Setting: SMS API — Automate message sending after reservation; configure sender, recipient, API key, and template.
3.11. HubSpot
• Feature/Setting: Workflow automation — Automator for sending templated emails via workflow triggered by new reservation contact.
3.12. ActiveCampaign
• Feature/Setting: Automations — Configure automated email sequence upon form submission or CRM update.
3.13. Zoho CRM
• Feature/Setting: Workflow Rules — Trigger automated confirmation emails from custom workflows linked to parking reservations.
3.14. Salesforce
• Feature/Setting: Process Builder — Automate sending of confirmation emails via fully automated flows tied to reservation object changes.
3.15. Freshdesk
• Feature/Setting: Scenario Automator — Automates notification emails via ticket updates associated with booking.
3.16. Slack
• Feature/Setting: Incoming Webhooks — Automated confirmations to internal Ops teams in Slack channel; post structured messages upon reservation.
3.17. Pipedrive
• Feature/Setting: Workflow automator — Automate emails tied to reservation deal stage advancement.
3.18. Pabbly Connect
• Feature/Setting: Email/SMS automation workflow — Drag-and-drop to connect booking software triggers with messaging actions.
3.19. Infobip
• Feature/Setting: SMS API — Automate customer confirmation with customizable SMS content and template variables.
3.20. Brevo (formerly Sendinblue)
• Feature/Setting: Transactional email — Configure automated confirmation emails using transactional templates and API `smtp/email`.

Benefits

4.1. Instantly automatedly delivers reservation details to customer emails and phones.
4.2. Automates repetitive communication, freeing staff for more critical tasks.
4.3. Reduces errors from manual entry or notification, ensuring consistency.
4.4. Scaling automated notifications for high-volume corporate parking operations.
4.5. Supports audit, record-keeping, and compliance via automated communication logs.
4.6. Boosts customer satisfaction with prompt, professional, automated communications.
4.7. Enables future automatable enhancements, such as automated surveys or directions.