Automated customer feedback requests after dining

Purpose

1.1. Automate the process of sending customer feedback requests after dining in Kazakhstani restaurants for consistent post-meal insights.
1.2. Enrich management with real-time, actionable data on meal quality, service, and ambiance.
1.3. Automate improvement loops by integrating customer feedback directly into operational KPIs and staff training.
1.4. Reduce manual follow-up efforts, letting automation ensure every guest is contacted promptly post-visit.

Trigger Conditions

2.1. Reservation marked as "completed" in POS or reservation management system.
2.2. Payment processed and bill closed for dining table.
2.3. Guest list entry timestamp post-meal exceeds pre-defined buffer (e.g., 30 minutes).
2.4. Customer contact info validated and consent obtained for feedback automation outreach.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: “Programmable Messaging – Send SMS”
• Configure: Set webhook to trigger automated SMS feedback link upon dining completion.
3.2. SendGrid
• Feature/Setting: “Transactional Email API – Send Single Email”
• Configure: Template engine for personalized feedback emails; API key authentication.
3.3. Mailchimp
• Feature/Setting: “Campaigns – Single Send API”
• Configure: Automation rule for post-dining list segment to launch feedback requests.
3.4. Salesforce Marketing Cloud
• Feature/Setting: “Journey Builder – Transactional Sends”
• Configure: Post-visit customer journey with automated feedback email node.
3.5. Zapier
• Feature/Setting: “Automation Zaps – Webhook to Email/SMS Action”
• Configure: Trigger on new completed reservations, then launch feedback automation action.
3.6. Slack
• Feature/Setting: “Incoming Webhooks – Automated Channel Message”
• Configure: Automate daily feedback summary to management Slack channel.
3.7. ActiveCampaign
• Feature/Setting: “Automations – Post-Event Trigger”
• Configure: Launch feedback email upon reservation completion automation.
3.8. HubSpot
• Feature/Setting: “Workflows – Completed Service Trigger”
• Configure: Workflow to send automated feedback surveys post-visit.
3.9. SurveyMonkey
• Feature/Setting: “Send Surveys API – Automated Distribution”
• Configure: Automate feedback survey links via REST API per closed-table trigger.
3.10. Google Forms
• Feature/Setting: “Prefilled URL Generator”
• Configure: Auto-send feedback form link via SMS/email integration.
3.11. WhatsApp Business API
• Feature/Setting: “Message Templates – Automated Greetings”
• Configure: Send post-visit feedback request via automated WhatsApp message.
3.12. Microsoft Power Automate
• Feature/Setting: “Scheduled Flows – Email/SMS Action”
• Configure: Automate feedback links based on Dynamics 365 reservation completion.
3.13. Freshdesk
• Feature/Setting: “Automations – Ticket Creation”
• Configure: Auto-create feedback tickets for follow-up on negative reviews.
3.14. Typeform
• Feature/Setting: “Forms API – Automated Invitations”
• Configure: Send dynamic feedback form invites once meal flag set as "completed".
3.15. Pabbly Connect
• Feature/Setting: “Automated Workflow – Trigger on Webhook”
• Configure: Feedback automation initiated on table closure event.
3.16. Intercom
• Feature/Setting: “Outbound Messages – Triggered Emails”
• Configure: Post-dining feedback automation sequence for all recent guests.
3.17. Klaviyo
• Feature/Setting: “Flow Builder – Complete Transaction Event”
• Configure: Build feedback flow that is automatically sent after completed dining.
3.18. Zendesk
• Feature/Setting: “Trigger – Customer Satisfaction Automation”
• Configure: Auto-survey initiates after service event closed in ticketing.
3.19. Facebook Messenger API
• Feature/Setting: “Automated Messages – Template Send API”
• Configure: Send automated feedback prompt to recent diners.
3.20. Airtable
• Feature/Setting: “Automations – Script to Send Feedback”
• Configure: Airtable triggers email/SMS feedback automation on reservation completion status.
3.21. Telegram Bot API
• Feature/Setting: “Automated Message Send”
• Configure: Automatedly push feedback request via bot message post-dining.
3.22. Constant Contact
• Feature/Setting: “Automated Email Series”
• Configure: Schedule automated feedback email series for diners after meal.

Benefits

4.1. Automates timely guest follow-up for feedback, increasing response rates.
4.2. Reduces manual error and frees staff from repetitive post-dining outreach.
4.3. Automates performance tracking by linking feedback to guest profiles and visit data.
4.4. Enables automatable insights for continuous menu/service optimization.
4.5. Automating feedback requests boosts online review collection and NPS.