Reservation and Customer ManagementPurpose
1. Automating the importing of reservations from platforms (OpenTable, Resy) streamlines reservation data entry, centralizes multi-platform booking management, reduces manual work, and enhances real-time table allocation.
2. The automation ensures accurate guest data synchronization, prevents double-bookings, and automates guest communications for confirmations and reminders.
3. Enables seamless reporting, actionable analytics, and customer profiling for a Modern European restaurant through automatic reservation data harvesting.
Trigger Conditions
1. New reservation created on supported platforms (e.g., OpenTable, Resy, Quandoo, Yelp Reservations).
2. Modification or cancellation of existing reservation on connected source.
3. Scheduled fetch (e.g., every 5 min) to automate updates where webhooks are unavailable.
4. Manual trigger by authorized staff for bulk imports or audit purposes.
Platform Variants
1. OpenTable
- API Endpoint: Reservations API (GET /bookings) — Automates fetching new/modified bookings periodically.
- Setting: API key, target timeframe, and venue ID required for automated sync.
2. Resy
- API Endpoint: Bookings API (GET /api/v1/bookings) — Automates the collection of updated reservation objects.
- Setting: OAuth token setup, venue selection, automate using polling.
3. Quandoo
- Function: Reservation Endpoint (GET /reservations) — Automates pulling confirmed and pending bookings via API key.
4. Yelp Reservations
- Endpoint: Bookings Webhook — Automates real-time reservation push to automator via callback URL registration.
5. Tablein
- Feature: Public API for Booking Data — Automates structured pulling using API credentials and venue ID.
6. SevenRooms
- Integration: Reservations API (GET /reservations) — Automates guest import by scheduling fetch intervals.
7. Bookatable
- API: Reservation Feed — Automates guest booking import with endpoint authentication.
8. GuestBridge
- API: Reservation Integration — Automates reservation stream into the central system programmatically.
9. TouchBistro Reservations
- Feature: Cloud API — Automates pulling daily reservation data into POS.
10. Tock
- Method: Tock API Webhooks — Automator receives booking notifications and automates upsert to database.
11. EatApp
- Endpoint: Bookings API — Automates regular reservations fetch to update CRM or schedule.
12. Eveve
- Feature: XML/JSON Booking Feed — Automates polling for latest reservations.
13. Reserve with Google
- API: Reservations Feed API — Automates the importing of reservations marked for the restaurant.
14. TableCheck
- API Endpoint: Reservations — Automates integration with schedule via access tokens.
15. Wisely
- Webhook: Reservation Created, Modified, Canceled Webhook — Automates all booking events.
16. SimpleERB
- Feature: Public API — Automates bookings import for POS/analytics use.
17. TheFork
- Endpoint: Restaurant API — Automates download and sync of confirmed reservations.
18. Square Appointments
- Webhook: Booking Created/Updated — Automates reservation updates into restaurant system.
19. Zomato Book
- API: Reservations Sync — Automates reservation flow via secure API.
20. TableAgent
- Feature: XML/REST API — Automates regular booking import task.
Benefits
1. Automates data entry, reducing errors and freeing staff from repetitive booking tasks.
2. Automating reservation import ensures up-to-date, centralized booking overviews.
3. Automator enhances guest experience with timely confirmations, reminders, or upsell messages.
4. Automated synchronization enables instant availability updates, preventing overbooking and double-booking.
5. Automating cross-platform analytics improves revenue, guest profiling, and marketing automation outcomes.
6. Full automation increases staff productivity and guest satisfaction, scalable across multiple locations.