Purpose
1. Automate customer engagement by sending automated feedback requests post-visit to optimize service and food quality.
2. Enable automated, scalable feedback collection for Korean barbecue restaurant guests tailored via reservation and table management systems.
3. Improve operational insight with automator workflows that trigger after a dining event, capturing review data with minimal manual effort.
4. Automate follow-ups and gather actionable feedback for reputation management and service automation.
Trigger Conditions
1. Reservation marked as 'completed' in the POS or table management system.
2. Table check closes automatically, or bill paid status registered.
3. Time-based automation—X minutes after customer leaves tagged as 'visit ended.’
4. Trigger when reservation moves to ‘past’ status within CRM or booking software.
Platform Variants
1. Twilio SMS
- Feature/Setting: Automate sending SMS via Programmable Messaging API, configure sender IDs and schedule after visit.
2. SendGrid
- Feature/Setting: Automate transactional/marketing email with Dynamic Templates, set up API call with payload including guest info post-checkout.
3. Mailchimp
- Feature/Setting: Use Customer Journeys automator; create automated campaign for post-visit feedback email.
4. Slack
- Feature/Setting: Automate internal notifications via Incoming Webhooks API with guest feedback summaries in a channel.
5. Salesforce
- Feature/Setting: Automate Feedback Request Flow with Process Builder; trigger Email Alerts or SMS through integrations post-reservation.
6. HubSpot
- Feature/Setting: Automate follow-up workflows with Feedback Surveys using Workflows automator builder after meal completion.
7. Zoho CRM
- Feature/Setting: Automate Workflow Rules to send post-visit surveys using CRM Email Template and custom triggers.
8. WhatsApp Business API
- Feature/Setting: Automate template message dispatch with automated conversation starter for reviews via WhatsApp API.
9. ActiveCampaign
- Feature/Setting: Automate Post-Visit Automation Sequence; trigger branded email/sms via Automations tool.
10. Google Sheets
- Feature/Setting: Log feedback in Sheets via Google Sheets API; automate row insert for survey responses triggered post-visit.
11. Intercom
- Feature/Setting: Automate outbound message via Series automator on profile update or tag for ‘completed visit.’
12. Typeform
- Feature/Setting: Automate feedback form link generation and embed unique parameters for guest tracking via Typeform API.
13. SurveyMonkey
- Feature/Setting: Automate survey invitations via SurveyMonkey API integration post-reservation.
14. Zapier
- Feature/Setting: Automate multi-platform trigger/action chains connecting booking, messaging, and feedback apps.
15. Klaviyo
- Feature/Setting: Automate follow-up campaigns via Flows triggered by list or API event update.
16. Freshdesk
- Feature/Setting: Automate creation of feedback tickets via Feedback widget tied to table management updates.
17. Zendesk
- Feature/Setting: Automate customer follow-up tickets or surveys using Triggers linked to completed reservations.
18. Facebook Messenger
- Feature/Setting: Automate feedback chatbots via Messenger Send API triggered post-dining experience.
19. Microsoft Power Automate
- Feature/Setting: Automate end-to-end flows connecting POS, reservation, and survey platforms.
20. Customer.io
- Feature/Setting: Automate behavior-based messaging via Campaigns triggered after updated reservation status.
21. Shopify
- Feature/Setting: Automate feedback requests for dine-in/retail hybrid sites via Shopify Flow triggered by order fulfillment.
22. Airtable
- Feature/Setting: Automate feedback row creation via Airtable Automations connected to reservation completion events.
23. Constant Contact
- Feature/Setting: Automate email invitations to post-visit feedback surveys triggered by imported guest data.
24. Gupshup
- Feature/Setting: Automate WhatsApp feedback campaigns with Gupshup’s campaign builder API post-visit.
Benefits
1. Automates feedback collection to enhance guest experience and customer retention.
2. Increases operational efficiency by eliminating manual feedback request processes.
3. Automator workflows yield structured guest insight, supporting continuous improvement.
4. Enables rapid and automated analysis of guest sentiment and service quality.
5. Enables management to automate proactive outreach and resolve issues before they escalate.
6. Offers omnichannel automation: SMS, email, chat for maximized response rates.
7. Facilitates automated reputation management and drives targeted service enhancements.