Reservation & Booking ManagementPurpose
1.2. Automate communication for seamless customer experience and operational efficiency.
1.3. Allow immediate notification for available booking slots after cancellations, optimizing booking rates.
1.4. Support multi-channel communications—SMS, email, push notifications, and in-app alerts.
1.5. Fully integrate with animal cafe reservation systems, CRM, and mobile applications.
Trigger Conditions
2.2. Reservation reminder timer elapses (e.g., 24h/1h before booking).
2.3. Customer cancellation action is detected in the system.
2.4. Empty slot is registered after a cancellation.
2.5. System detects non-confirmed bookings nearing cut-off.
Platform Variants
• Feature/Setting: Messaging API; configure to trigger SMS reminder on booking and 24h before.
• Sample: Set webhook in reservation system to POST to Twilio API with customer phone number and message.
3.2. SendGrid
• Feature/Setting: Mail Send API; configure template for confirmation/reminder/cancellation.
• Sample: Reservation creates a request to SendGrid's send endpoint with dynamic template data.
3.3. Mailgun
• Feature/Setting: Messages API; automate sending based on booking events.
• Sample: Integrate webhook to trigger email on new/canceled reservations.
3.4. Slack
• Feature/Setting: Incoming Webhooks; notify staff channels for updated reservation status.
• Sample: Reservation actions post formatted messages to Slack channels via webhook URL.
3.5. Microsoft Teams
• Feature/Setting: Connector for incoming messages; alert café teams to reservation queue changes.
• Sample: Use Teams connector URL as target for system event notifications.
3.6. WhatsApp Business API
• Feature/Setting: Message Templates; launch pre-approved reminder messages.
• Sample: Use API POST to send templated WhatsApp messages at preset times.
3.7. Facebook Messenger API
• Feature/Setting: Send API; automate direct message reminders for bookings tied to Facebook users.
• Sample: Send POST to Messenger endpoint with user PSID and reminder message.
3.8. Google Calendar API
• Feature/Setting: Events Insert/Update; automatically add or update booking event with reminders.
• Sample: POST to Google Calendar API with event details, attendee, and reminders.
3.9. Outlook Calendar API
• Feature/Setting: Create and update calendar events for booking reminders.
• Sample: Graph API integration to set calendar entries and reminders for reservations.
3.10. LINE Messaging API
• Feature/Setting: Push API; automate sending reservation updates to LINE chat users.
• Sample: Trigger push messages upon reservation event detection.
3.11. Pushover
• Feature/Setting: Message API; send push reminders and alerts to staff or customer devices.
• Sample: API POST with user key, title, and reminder text on booking/cancellation.
3.12. Apple Push Notification Service (APNs)
• Feature/Setting: Send push notification on iOS app to alert about upcoming reservation or cancellation.
• Sample: Integrate server-side logic to fire APNs payload on event triggers.
3.13. Firebase Cloud Messaging (FCM)
• Feature/Setting: Push notification to Android or iOS app users based on booking status.
• Sample: FCM API integration to dispatch reservation reminder/cancellation alert.
3.14. HubSpot CRM
• Feature/Setting: Workflow Automation/Sequences; enroll customer for email/SMS reminders.
• Sample: Set trigger when booking is logged, then schedule automated sequence.
3.15. Salesforce
• Feature/Setting: Process Builder/Flow; generate reminders via email/SMS upon booking.
• Sample: Set flow to execute message dispatch when new reservation record is created.
3.16. Zoho CRM
• Feature/Setting: Workflow Automation for custom actions on booking updates.
• Sample: Schedule custom action for sending reminders when reservation field is modified.
3.17. ActiveCampaign
• Feature/Setting: Automated campaigns to message contacts based on reservation tags.
• Sample: Entry automation fired by tag or form submission, send timed reminders.
3.18. Brevo
• Feature/Setting: Transactional Email and SMS triggers; automate messaging on status changes.
• Sample: API call when booking is added or canceled, to trigger custom workflow.
3.19. Telegram Bot API
• Feature/Setting: SendMessage; notify customers in-app with reminders/cancellations.
• Sample: Add custom Telegram bot to send chat message on webhook trigger.
3.20. Zapier
• Feature/Setting: Zaps integrating reservation system and communications; customize multi-channel reminders.
• Sample: Create Zaps monitoring new booking/cancellation, triggering appropriate notifications.
Benefits
4.2. Increases booking rate by re-filling canceled slots instantly.
4.3. Frees staff time from manual notifications.
4.4. Consistent, multi-channel customer engagement.
4.5. Improves customer satisfaction and loyalty by transparent reservation updates.