Automated update of booking status across all channels

Purpose

1.1. Achieve real-time synchronization of booking statuses (confirmed, pending, canceled) across all online and offline reservation channels to prevent double bookings, errors, or missed reservations.
1.2. Enhance customer experience by reflecting immediate availability and status changes for all guests, reduce manual interventions, and simplify staff workload.
1.3. Ensure all third-party aggregators, website widgets, phone-based bookings, and walk-in records are instantly updated whenever actions occur in any channel.

Trigger Conditions

2.1. New booking creation through any channel (website, app, call center, third-party).
2.2. Booking modification (change of time, date, party size, or customer details).
2.3. Booking cancellation by guest, operator, or auto-expiry.
2.4. Reservation status changed by staff (e.g., marked as seated, no-show, completed).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Messaging API webhook triggers; auto-SMS guests/staff on booking status update.
3.2. SendGrid
• Feature/Setting: Transactional Mail API to email guests confirmations and staff notifications.
3.3. Google Calendar
• Feature/Setting: Calendar Events API; auto-update or delete bookings as events.
3.4. Zapier
• Feature/Setting: “Update Event/Task” zap; interface between booking system and CRMs.
3.5. Salesforce
• Feature/Setting: REST API “UpdateRecord”; log or flag booking status in customer profiles.
3.6. Microsoft Outlook
• Feature/Setting: Calendar API; manage reservations as Outlook events for front-desk.
3.7. Shopify
• Feature/Setting: Admin API Order Update; sync status with POS or online store-based bookings.
3.8. WooCommerce
• Feature/Setting: REST API “Update Order”; booking plugins sync with main store.
3.9. OpenTable
• Feature/Setting: Partner API; push updates to OpenTable’s reservation listing.
3.10. Google Sheets
• Feature/Setting: Sheets API batchUpdate; keep a real-time sheet ledger of all bookings.
3.11. Slack
• Feature/Setting: Incoming Webhooks/Post Message API; alert staff channels to booking status changes.
3.12. Stripe
• Feature/Setting: Webhooks; update booking status upon payment confirmation/refund events.
3.13. Square
• Feature/Setting: Booking and Orders API; sync cafe appointments and update Square POS.
3.14. Mailchimp
• Feature/Setting: Transactional Email API; order/booking confirmations, reminders on changes.
3.15. Facebook Messenger
• Feature/Setting: Messenger Send API for real-time booking confirmations and status changes.
3.16. WhatsApp Business API
• Feature/Setting: Send/Receive Message API; inform guests of status changes instantly.
3.17. HubSpot
• Feature/Setting: Engagements API; log booking updates to CRM contact timelines.
3.18. Zoho CRM
• Feature/Setting: REST API “Update Record”; track booking journeys inside CRM.
3.19. Booking.com
• Feature/Setting: Partner API; push or retrieve booking status for direct/aggregator sync.
3.20. Airbnb
• Feature/Setting: API "Update Reservation"; synchronize booking status for any relevant cafe/experience listing.
3.21. Wix Bookings
• Feature/Setting: Wix Bookings API; instant update of appointment status on web presence.
3.22. Trello
• Feature/Setting: Cards API; move or update cards to reflect live reservation status for operations team.

Benefits

4.1. Eliminates risk of double bookings or missed reservations due to lag or oversight.
4.2. Improves customer satisfaction via prompt and accurate reservation communication.
4.3. Reduces manual reconciliation and errors for front-of-house and management staff.
4.4. Centralizes record-keeping for compliance, reporting, and analytics.
4.5. Enables instant notification and adjustment both internally and externally, bolstering operational efficiency.