Reservation & Booking ManagementPurpose
1.2 Minimize manual intervention, reduce double-bookings, optimize café floor utilization, and personalize guest experience via automated workflows triggered by new or changed bookings across multiple platforms.
1.3 Integrate with reservation sources (web, app, phone) to sync data, assign table numbers/zones, notify staff and guests, adjust bookings based on real-time occupancy and pet compatibility.
Trigger Conditions
2.2 Reservation modified or canceled
2.3 Table status updated (cleaned, available, in use)
2.4 Staff check-in/shift start
2.5 Real-time occupancy or animal zoning change
2.6 Special requests flagged (e.g., allergies, preferred animal zone)
Platform Variants
• Feature/Setting: Incoming message webhook triggers; configure reservation confirmation/reassignment notifications via POST request to reservation handler.
3.2 SendGrid
• Feature/Setting: Email API; set up template for booking confirmation/assignment; configure dynamic segment for table and animal zone info.
3.3 Google Calendar
• Feature/Setting: Calendar API event creation/edit webhook; sync reservation slot and trigger table finder on new events.
3.4 Microsoft Outlook
• Feature/Setting: Event-based trigger via Microsoft Graph API; auto-update reservation group with table assignments.
3.5 Salesforce
• Feature/Setting: Flow Builder with Process Trigger; auto-assign Opportunity/Lead to table entity on reservation.
3.6 HubSpot
• Feature/Setting: Workflow automation; when reservation pipeline stage updated, trigger table allocation and status update.
3.7 Zapier
• Feature/Setting: Reservation app integration zap; set event filter, trigger table assignment webhook and record update.
3.8 Slack
• Feature/Setting: Incoming Slack event; auto-post table assignment to #staff-notifications on reservation creation/change.
3.9 Shopify
• Feature/Setting: Bookings app order webhook; match guest with optimal table via shop metafield and notification emails.
3.10 Square
• Feature/Setting: Appointments API event; trigger assignment workflow on appointment confirmation or update.
3.11 Google Sheets
• Feature/Setting: On new row in reservation sheet, use script to propose and log best-fit table.
3.12 Notion
• Feature/Setting: New database item trigger; auto-link reservation with table doc and update table availability.
3.13 Calendly
• Feature/Setting: On new booking, call API to select and reserve optimal table/zone for time slot.
3.14 Facebook Messenger
• Feature/Setting: Messenger webhook; reply to reservation confirmation with auto-selected table and instructions.
3.15 Zoho CRM
• Feature/Setting: Custom function on Reservation module; when created, call table optimizer API and update record.
3.16 Trello
• Feature/Setting: Card creation trigger; label with auto-assigned table and alert relevant team list.
3.17 Airtable
• Feature/Setting: Automation with new record; run script to find, assign, and log table for booking.
3.18 Wix Bookings
• Feature/Setting: Trigger webhook on new booking; auto-select best table via REST API and notify user.
3.19 Mailchimp
• Feature/Setting: Event-based campaign/automation; send table assignment update to guest segment.
3.20 Intercom
• Feature/Setting: New conversation automation; auto-reply with assigned table details, customized by pet preference.
3.21 Oracle Hospitality
• Feature/Setting: OPERA Cloud table management API; on reservation event, set table/zone mapping and update housekeeping module.
3.22 SquareSpace Scheduling
• Feature/Setting: API webhook on reservation; assign table based on pet-friendly settings and guest notes.
Benefits
4.2 Ensures animal/pet compatibility and guest satisfaction for each booking.
4.3 Minimizes operational delays and improves staff coordination.
4.4 Delivers instant, personalized communication to guests and staff.
4.5 Enables seamless cross-platform bookings and automatic real-time updates for dynamic café environments.