Reservation & Booking ManagementPurpose
1.2. Streamline communication of directions, reduce late arrivals, and enhance overall guest experience for animal café patrons.
1.3. Ensure real-time, personalized maps and routing information for each reservation, accommodating changes in address or customer preferences.
1.4. Support multilingual and channel-agnostic delivery of directions via SMS, email, chat, or app notifications.
Trigger Conditions
2.2. Customer record includes valid contact method(s) such as email, mobile, or chat ID.
2.3. Customer requests navigation or explicit opt-in for directions delivery.
Platform Variants
• Feature/Setting: SMS API — Send Google Maps link and custom driving/walking directions based on booking address and customer mobile.
• Sample: Configure SMS template with variables {{booking_location_url}} and {{customer_name}}.
3.2. SendGrid
• Feature/Setting: Dynamic transactional templates — Email guests with embedded Google Maps route and instructions.
• Sample: Use substitutions for {{map_link}}, {{directions}}, and scheduled reservation date/time.
3.3. WhatsApp Business API
• Feature/Setting: Message Template API — Delivers pre-approved templates with clickable Google Maps location, customized for each confirmed booking.
• Sample: Register direction template; automate population of reservation and coordinates.
3.4. Slack
• Feature/Setting: Incoming Webhooks — Send channel DM with confirmed reservation, map pin, and real-time traffic data.
• Sample: Post booking message JSON to customer’s Slack ID.
3.5. Microsoft Teams
• Feature/Setting: Adaptive Cards — Push notification to user or group with interactive map link and alternate routes.
• Sample: Card fields dynamically filled by booking data pipeline.
3.6. HubSpot
• Feature/Setting: Workflow Automation — Automated email to contacts upon reservation confirmation, inserting map and navigation details.
• Sample: Trigger on “Booking Confirmed” property in CRM.
3.7. Zoho CRM
• Feature/Setting: Workflow Rules — Post-confirmation SMS or email directions using Deluge script embedding Google Maps API.
• Sample: Configure rule for “Reserved” status with custom message function.
3.8. Mailchimp
• Feature/Setting: Customer Journeys — E-mail route and static cafe map upon workflow trigger of a booking completed.
• Sample: Dynamic content section referencing {{maps_link}}.
3.9. Aircall
• Feature/Setting: Call Automation — Outbound voice message with spoken address and SMS follow-up with maps link.
• Sample: API plugin for voice plus SMS workflow on booking confirmation.
3.10. Intercom
• Feature/Setting: Auto Messages — In-app notification or email to logged-in guests with precise route.
• Sample: Configure message trigger event “Booking Confirmed”, field substitution.
3.11. Zendesk
• Feature/Setting: Triggers & Automations — Email or ticket auto-response with map and custom route information.
• Sample: Trigger set for “type:reservation AND status:confirmed”.
3.12. Google Calendar
• Feature/Setting: Event Attachments — Automatically add static map or Google Maps URL to reservation calendar invite.
• Sample: Insert {{location_map}} field in calendar event details.
3.13. Outlook/Exchange
• Feature/Setting: Add-in/Connector — Populate meeting invite with direct Google Maps link and alternate directions.
• Sample: Automated Outlook template injection.
3.14. Salesforce
• Feature/Setting: Process Builder — Email/SMS with route when Opportunity (reservation) status updates to confirmed.
• Sample: Action flow using booking address fields for URL generation.
3.15. Shopify
• Feature/Setting: Order Confirmation Notification — Post-purchase flow delivers café address, map, and public transit routes.
• Sample: Template variables populated from booking object.
3.16. WooCommerce
• Feature/Setting: Booking Confirmation Email — WooCommerce trigger sends booking info and custom Google route.
• Sample: PHP code insert for personalized location link.
3.17. Facebook Messenger
• Feature/Setting: Messenger Send API — Automated chat with clickable map and directions in response to confirmed reservation.
• Sample: Quick reply template feed with Google Maps short URL.
3.18. Telegram
• Feature/Setting: Bot API — Send map location and driving instructions after booking confirmation event.
• Sample: SendLocation and SendMessage commands with booking ID matching.
3.19. Plivo
• Feature/Setting: SMS API — Bulk or individual delivery of Google Maps links and directions upon confirmation trigger.
• Sample: Variable fields for location and route.
3.20. ActiveCampaign
• Feature/Setting: Automation Sequence — Personalized email/SMS with dynamic map and real-time route options.
• Sample: Trigger step with contact field insertions for directions.
Benefits
4.2. Minimize calls or manual queries regarding café location and directions.
4.3. Enhance guest satisfaction through proactive, technology-driven communication.
4.4. Enable multi-channel, multilingual delivery boosting accessibility for all demographics.
4.5. Increase staff efficiency and automate repetitive post-booking engagement tasks.