Reservation & Booking ManagementPurpose
1.2 Automatically confirm bookings instantly to customers and staff via multiple channels (email, SMS, app notification, WhatsApp).
1.3 Synchronize reservations with internal calendars and inventory to prevent overbooking and ensure operational readiness.
1.4 Collect and manage customer profiles for loyalty, marketing, and personalized pet services.
1.5 Log booking histories and generate analytical reports for business intelligence.
Trigger Conditions
2.2 Reservation request received via third-party platforms (e.g., Google Reserve, Facebook).
2.3 Manual entry by staff via POS or CRM.
2.4 Cancellation/amendment of existing booking by customer or staff.
2.5 Confirmation of successful payment if deposit required.
Platform Variants
3.1 Twilio (SMS)
• Feature: Messaging API “Send Message” — send automated confirmation SMS.
• Config: Use reservation details as message body; trigger on booking event.
3.2 SendGrid
• Feature: Mail Send API — dispatch confirmation emails to customer and staff.
• Config: Use dynamic templates with booking data.
3.3 Google Calendar
• Feature: Events Insert API — create calendar event for each reservation.
• Config: Map reservation times to staff calendars with guest info.
3.4 Microsoft Outlook
• Feature: Calendar Events API — block staff time slots on successful booking.
• Config: Link café shared calendar; use attendee fields for customer info.
3.5 WhatsApp Business API
• Feature: Send Message — deliver bookings confirmations/updates via WhatsApp.
• Config: Template message triggered by booking event.
3.6 Facebook Messenger Platform
• Feature: Send API — issue booking confirmations/QR codes with Messenger.
• Config: Use user ID from booking form; message template includes reservation summary.
3.7 Stripe
• Feature: Checkout Session — trigger confirmation only after payment completed.
• Config: Webhook on 'checkout.session.completed' for booking system.
3.8 Shopify
• Feature: Order API — auto-generate reservable product for booking time slot.
• Config: Bookings as “digital products” with variant for date/time.
3.9 Resy
• Feature: Booking API — sync reservations made on café site.
• Config: API endpoint called on successful online form submit.
3.10 OpenTable
• Feature: Reservations API — push/pull reservations data for double booking prevention.
• Config: Webhook on booking creation.
3.11 Square Appointments
• Feature: Booking API — auto-add new slots, notify both customer and staff.
• Config: Use booking event triggers.
3.12 Slack
• Feature: Incoming Webhooks — send alerts to staff channel for new/canceled bookings.
• Config: Map reservation fields to Slack payload.
3.13 Zoho Bookings
• Feature: Booking Notifications API — automate customer confirmations.
• Config: Use event triggers for confirmation template.
3.14 Calendly
• Feature: Webhook Subscription — trigger downstream confirmation flows on booking.
• Config: Endpoint receives booking payload to trigger notifications.
3.15 Google Sheets
• Feature: Sheets API — log reservations for analytics, backup.
• Config: Append row per reservation on booking confirmation.
3.16 Salesforce
• Feature: REST API — create/update reservation objects for customer CRM.
• Config: Map booking fields to Salesforce custom objects.
3.17 HubSpot
• Feature: CRM Engagement API — trigger workflow to track customer reservation journey.
• Config: Use reservation as engagement activity.
3.18 Zapier
• Feature: Webhook/Booking Trigger — cross-channel automation, connect disparate platforms.
• Config: Setup zap with 'New Reservation' event.
3.19 Wix Bookings
• Feature: Bookings API — auto-update website availability based on confirmed reservations.
• Config: Synchronize web widget with database.
3.20 Mailchimp
• Feature: Transactional API — add customer to booking confirmation campaign.
• Config: Populate segment with reservation details.
3.21 AirTable
• Feature: API — auto-record each new reservation for workflow triggers or KPI reporting.
• Config: Booking form fields mapped as record columns.
3.22 Discord
• Feature: Webhook Bot — alerts for staff in dedicated reservations channel.
• Config: Reservation data sent on trigger event.
Benefits
4.2 Enhances customer experience with instant, multi-channel confirmations.
4.3 Improves staff readiness and operational efficiency through real-time updates.
4.4 Enables better marketing, loyalty, and reporting capabilities via integrated data flow.
4.5 Supports scalability and consistency as cafe volume increases.