Reservation & Booking Management**Purpose**
1.2. Ensure guests receive timely, accurate, and personalized pre-arrival communication containing check-in details, hostel policies, payments, COVID protocols, directions, and special instructions.
1.3. Reduce no-shows, enhance the arrival experience, and streamline operations via automated communication.
1.4. Enable seamless automation integration to centralize guest information and allow multi-channel notifications.
**Trigger Conditions**
2.2. X hours or days prior to the scheduled arrival time (configurable, e.g., 24 or 48 hours before check-in).
2.3. Guest contact details (email, phone) are available and consent for communication is recorded.
2.4. No record exists indicating a reminder has already been sent for this reservation.
**Platform Variants**
• Feature: Programmable SMS
• Sample Config: Automate sending SMS reminder using Twilio's Messaging API with variables for guest name, date, check-in instructions.
3.2. SendGrid
• Feature: Automated transactional email
• Sample Config: Trigger SendGrid Mail Send API with dynamic templates mapped to reservation data fields.
3.3. Mailgun
• Feature: Email API
• Sample Config: Automate Mailgun's /messages endpoint to dispatch emails based on booking trigger data.
3.4. Slack
• Feature: Incoming Webhook
• Sample Config: Automate notification to hostel staff Slack channel on guest reminder dispatch via webhook URL.
3.5. WhatsApp Business API
• Feature: Send message endpoint
• Sample Config: Automated WhatsApp reminder message using the /messages API, including property details.
3.6. HubSpot
• Feature: Workflows (Automated Emails)
• Sample Config: Automate workflow triggers based on contact property "Scheduled Arrival Date."
3.7. Zoho CRM
• Feature: Workflow Rules
• Sample Config: Automate Zoho CRM Workflow to send notification emails/SMS when reservation status is "Confirmed."
3.8. Microsoft Outlook 365
• Feature: Automated Email Flow
• Sample Config: Automate Power Automate flow on new event in shared group calendar to send reminder.
3.9. Google Calendar
• Feature: Event Notifications
• Sample Config: Automate Google Calendar event trigger to email/SMS guest X hours before arrival.
3.10. Salesforce
• Feature: Process Builder/Flows
• Sample Config: Automated process builder flow targeting Contact based on Check-in Date field.
3.11. ActiveCampaign
• Feature: Automated Campaigns
• Sample Config: Trigger automated reminder campaign linked to a custom booking field.
3.12. OneSignal
• Feature: Push Notifications
• Sample Config: Automated push notifications to the hostel app installed on guests’ phones prior to arrival.
3.13. Pabbly Connect
• Feature: Automated Workflow
• Sample Config: Automate multi-channel triggers for SMS, email, and WhatsApp reminders in a single flow.
3.14. Plivo
• Feature: SMS API
• Sample Config: Automate reminder message via Plivo's /Message endpoint for bulk guest reminders.
3.15. Brevo (formerly Sendinblue)
• Feature: Transactional Email
• Sample Config: Automate Transactional Campaign Scheduled Send based on contact attributes.
3.16. Freshdesk
• Feature: Automated Ticket Creation
• Sample Config: Automate ticket to check pre-arrival arrangements once reminder is sent.
3.17. ClickSend
• Feature: SMS Gateway
• Sample Config: Automated SMS using ClickSend API with guest, time, and check-in instructions.
3.18. Intercom
• Feature: Scheduled Messages
• Sample Config: Automated message delivery set by arrival date segmenting users with bookings.
3.19. Mandrill (Mailchimp Transactional)
• Feature: Transactional Emails
• Sample Config: Automate Mandrill email trigger from a webhook with guest personalization.
3.20. Aircall
• Feature: Automated Call Reminders
• Sample Config: Automate outbound call reminders to confirm arrival using Aircall API and reservation data.
3.21. Telegram
• Feature: Telegram Bot API
• Sample Config: Automate reminder messages via bot to guests who opt-in for Telegram notifications.
3.22. Facebook Messenger
• Feature: Messenger Send API
• Sample Config: Automatedly dispatching pre-check-in reminders as direct messages to confirmed guests.
3.23. Zapier
• Feature: Automated Workflows
• Sample Config: Automate triggers from booking software to any of the above messaging channels.
3.24. MessageBird
• Feature: Omnichannel Messaging API
• Sample Config: Automate sending reminders via SMS, WhatsApp, or Voice using guest-preferred channels.
**Benefits**
4.2. Seamless workflow saves staff time and minimizes operational errors via reliable automation.
4.3. Consistent guest communication automates the delivery of up-to-date arrival information.
4.4. Enhanced customer experience with timely, automated, and multi-channel pre-arrival reminders.
4.5. Centralized automation optimizes guest engagement data for future marketing and loyalty programs.