No-show notifications and follow-up

Purpose

1.1. Automate the process of detecting reservation no-shows and sending automated notifications or follow-ups, reducing manual monitoring and improving customer re-engagement rates.
1.2. The automation aims to notify guests who missed their reservations, encouraging future bookings or providing feedback channels, automating gap identification in customer communication for Italian restaurants.
1.3. Enables automated restaurant staff workflows, reserving tables for present customers while efficiently automating rebooking or apology communication for absent guests.

Trigger Conditions

2.1. Automator triggers when a reserved guest does not check in by a set threshold (e.g., 15 minutes after reservation time).
2.2. Automation fires upon staff marking “no-show” in reservation system.
2.3. Automated follow-up if guest replies “not attending” to pre-visit reminders.

Platform variants

3.1. Twilio SMS
• Feature: Messaging API; configure sender and message template to send automated no-show SMS.
3.2. SendGrid
• Feature: Mail Send API; automate personalized follow-up email to no-show guests.
3.3. Mailchimp
• Setting: Automated email journey; create trigger on event “booking missed” to start no-show automation.
3.4. Slack
• Setting: Incoming Webhook; automate posting no-show alerts to staff channel.
3.5. Google Calendar API
• Feature: Events Watch; automates reservation status monitoring and triggers notifications.
3.6. Microsoft Teams
• Setting: Flow bot; automate follow-up task by creating reminders for staff to call no-show guests.
3.7. WhatsApp Business API
• Feature: Message API; automate direct messaging to missed guests with rebooking links.
3.8. HubSpot CRM
• Setting: Workflow Automation; properties updated to automate follow-up email sequence for no-shows.
3.9. Salesforce
• Setting: Process Builder; automates task and notification generation upon no-show event.
3.10. Zendesk
• Feature: Trigger Automations; automate ticket creation for missed guest cases.
3.11. Gmail API
• Function: Send automated templated follow-up email for no-show notifications.
3.12. Pipedrive
• Feature: Activity Automation; automates guest follow-up activity for no-shows.
3.13. Zapier
• Setting: Automation Workflow; connect reservation system to multiple messaging services for no-show alerts.
3.14. ActiveCampaign
• Setting: Automated Campaign; automates follow-up campaign for reservation no-shows.
3.15. Facebook Messenger API
• Feature: Automated chat message to guest who missed their reservation.
3.16. Intercom
• Setting: Custom Bots; automate guest inquiries after no-shows.
3.17. Outlook 365
• Feature: Flow Automation; send automated no-show notifications via email.
3.18. Shopify
• Setting: Integration Automation; send discount codes via email/SMS to no-show guests.
3.19. Telegram Bot API
• Feature: automator for sending no-show messages and feedback forms.
3.20. Google Sheets
• Setting: Script Automation; automate log update and batch notifications for no-shows.

Benefits

4.1. Automates guest communication, reducing staff workload with streamlined processes.
4.2. Automated customer re-engagement increases chance of future bookings.
4.3. Time-stamped audit trail automates no-show detection and intervention, improving reporting accuracy.
4.4. Automates feedback collection, refining service based on automated guest responses.
4.5. Automated notifications reduce revenue loss through faster table turnaround and loyalty retention.